At a Glance
- Tasks: Drive sales growth and customer satisfaction by managing enquiries and orders.
- Company: Join TT Electronics, a supportive and innovative team in Abercynon.
- Benefits: Enjoy enhanced pension, healthcare cashback, gym discounts, and more.
- Other info: Great career development opportunities in a friendly, inclusive environment.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Experience in sales, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
At TT Electronics, Abercynon, we're hiring for a Sales Account Manager to join our team. The role of the Sales Account Manager is to drive order intake, revenue growth, and customer satisfaction by owning the end-to-end sales desk process, converting enquiries into orders, accelerating response times and ensuring seamless execution across internal functions. The role acts as the commercial hub between customer, engineering and operations, ensuring fast, accurate and competitive responses.
Key responsibilities include:
- Commercial Ownership - Own and manage customer enquiries from receipt through to delivery. Convert enquiries into orders through proactive follow-up and commercial awareness. Ensure pricing, lead times and terms align with margin expectations. Identify upsell and cross-sell opportunities.
- Customer Interface - Act as the primary point of contact for assigned customers. Deliver fast, accurate and professional responses to all enquiries. Build strong working relationships with customers to support repeat business. Communicate proactively on delivery status, risks and solutions.
- Quotation & Order Management - Prepare and issue accurate quotations. Enter and manage orders. Actively chase quotation feedback and order placement.
- Internal Coordination - Work closely with Engineering, Operations, and Supply Chain to ensure alignment between customer expectations and operational capability. Escalate risks early and propose solutions.
- Delivery & Execution Focus - Monitor order progress and ensure on-time delivery performance. Proactively manage delays and communicate recovery plans. Support resolution of customer issues quickly and effectively.
- Pipeline & Opportunity Development - Support Business Development Managers with opportunity tracking, customer intelligence, and follow-ups. Identify new business opportunities through customer interaction.
- Continuous Improvement - Drive improvements in response times, quote conversion rates, and customer experience. Challenge inefficiencies in current processes and propose solutions. Contribute to sales desk KPI's and performance tracking.
Qualifications and Attributes
What we're looking for: Experience in manufacturing/engineering sales environment. Strong commercial awareness (pricing, margin and negotiation). Ability to manage multiple priorities. Excellent communication and stakeholder management. High attention to detail and ownership mindset. Comfortable working cross functionally. Systems proficiency (ERP, Excel, Outlook).
Benefits
What we offer: Enhanced pension contributions, Healthcare cashback plan, Employee assistance programme, Free Fruit Tuesdays, Sharesave, Site incentive plan, Financial wellbeing benefit, Discounted online and high street shopping and lifestyle vouchers, Cycle to Work Scheme, Discounted RAC membership, Discounted Gym membership, Specsavers vouchers, 183.75 hours annual leave plus bank holidays, A supportive and friendly working environment with a focus on wellbeing and sustainability.
TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
Sales Account Manager in Wales employer: TT Electronics
At TT Electronics in Abercynon, we pride ourselves on being an excellent employer that fosters a supportive and friendly work environment. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes enhanced pension contributions, healthcare cashback plans, and generous annual leave. We also prioritise professional growth, offering opportunities for continuous improvement and development within a collaborative team that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Account Manager in Wales
✨Tip Number 1
Get to know the company inside out! Research TT Electronics, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Account Manager in Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Account Manager role. Highlight your experience in manufacturing or engineering sales, and don’t forget to showcase your commercial awareness and ability to manage multiple priorities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've driven revenue growth or improved customer satisfaction in previous roles.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it professional yet friendly, and ensure there are no typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TT Electronics
✨Know Your Stuff
Before the interview, make sure you understand TT Electronics' products and services. Familiarise yourself with their sales processes and how they align with customer needs. This will help you demonstrate your commercial awareness and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Sales Account Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you handle enquiries and ensure fast, accurate responses, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or improved processes. Discuss how you proactively manage delays and communicate recovery plans, as this will showcase your ability to handle challenges and maintain customer satisfaction.
✨Be Ready to Discuss Continuous Improvement
TT Electronics values continuous improvement, so come prepared with ideas on how you could enhance response times and quote conversion rates. Show that you're not just about maintaining the status quo but are eager to challenge inefficiencies and propose solutions.
