At a Glance
- Tasks: Build strong customer relationships and provide top-notch service through various communication channels.
- Company: Join TT Electronics, a leader in advanced electronics with a focus on innovation and teamwork.
- Benefits: Enjoy a 4-day work week, competitive pay, health benefits, and a vibrant workplace culture.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact by helping customers succeed while working in a supportive environment.
- Qualifications: Customer-focused mindset, excellent communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people - working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. Our Barnstaple facility is located in North Devon. Founded in 1948, the site now employs approximately 160 employees and features the Aero Stanrew brand of electromagnetic components, printed-circuit board assemblies, cabinet wiring and electronic test equipment for safety critical applications in aerospace and defence, industrial and transportation industries. Here, employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. To benefit from the expertise of our colleagues, fantastic learning opportunities, and a collaborative working environment, all of our roles are site based. We continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities, have an active social club, and enjoy a 4-day working week.
In addition to adopting a great working atmosphere, we are also pleased to offer the following benefits:
- 195 hours annual leave + Bank Holidays
- Performance related Incentive Bonus Scheme
- Contributory pension scheme
- Company share-save scheme (eligible after a qualifying period)
- Health Cash Plan
- Free Onsite Parking
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- Cycle to work scheme
- 4-day working week, Monday to Thursday, 7.15am to 5.30pm
TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
Role Overview and Responsibilities
At TT Electronics, Barnstaple, we’re recruiting for a Customer Success Representative (CSR), responsible for establishing strong relationships and processes with our Customers from quotation to delivery. As the CSR you’ll provide first class levels of customer service to our Customers through varied communication channels, including email, phone, and in-person visits.
What you’ll be doing:
- Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges.
- Identifying opportunities to improve communications and processes both internally and externally.
- Promptly and accurately completing all administration activities in line with internal processes and requirements.
- Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
- Proactively providing marketing information to Customers on TT Electronics’ activity and new technology developments.
- Up-selling our products and services to retain and grow nominated customer accounts.
Qualifications, Skills and Attributes
What we’re looking for:
- A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail.
- Account/Customer Relationship Management experience, or equivalent.
- Experience achieving levels of service excellence.
- Experience of dealing directly with customers to resolve queries or challenges.
- Proficiency in data entry and a high level of competency with MS Excel, to support business reporting.
- Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
- The ability to thrive under pressure and deliver against deadlines.
- The ability to use own initiative to respond to queries and problem solve independently.
The following will enhance your application but are not essential:
- Experience operating in a technical manufacturing environment.
- Experience in the Aerospace industry, or another highly regulated environment.
- Proactive change management experience.
Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role. We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening.
Solving Technology Challenges for a Sustainable World
We want the very best people in our TT family across the globe - so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Whilst we offer a 4-day working week, we are happy to consider other flexible working requests. Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.
Customer Success Representative in Devon employer: TT Electronics
At TT Electronics, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee engagement and well-being. Located in the picturesque North Devon, our Barnstaple facility offers a unique 4-day working week, generous annual leave, and numerous benefits such as a contributory pension scheme and health cash plan, all while providing ample opportunities for personal and professional growth within a supportive team environment. Join us to be part of a company that values your contributions and is dedicated to making a positive impact in the world through advanced electronics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Representative in Devon
✨Tip Number 1
Get to know the company inside out! Research TT Electronics, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Success Representative, you'll need to be a pro at connecting with people. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a champ! Reach out to current or former employees on LinkedIn. Ask them about their experiences at TT Electronics and any tips they might have for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the TT family right from the start.
We think you need these skills to ace Customer Success Representative in Devon
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to excellent service.
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage data accurately, just like you would in our internal systems.
Communicate Clearly:Your communication skills are crucial, so use clear and concise language in your application. We want to see how you can convey information effectively, just as you would when interacting with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at TT Electronics!
How to prepare for a job interview at TT Electronics
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand what it means to build strong relationships with customers and how to effectively communicate through various channels. This will show that you’re not just interested in the role, but that you genuinely understand its importance.
✨Familiarise Yourself with the Company
Take some time to research TT Electronics and their products. Knowing about their advanced electronics and the industries they serve will help you tailor your answers and demonstrate your enthusiasm for the company. Mention specific projects or values that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Technical Skills
Since the role requires proficiency in tools like MS Excel and CRM systems, be ready to discuss your experience with these technologies. If you have any relevant examples of how you've used data to drive customer success, make sure to highlight them. This will demonstrate your capability to thrive in a technical environment.
