Customer Success Representative

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.

Our Barnstaple facility is located in North Devon. Founded in 1948, the site now employs approximately 160 employees and features the Aero Stanrew brand of electromagnetic components, printed-circuit board assemblies, cabinet wiring and electronic test equipment for safety critical applications in aerospace and defence, industrial and transportation industries.

Here, employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. To benefit from the expertise of our colleagues, fantastic learning opportunities, and a collaborative working environment, all of our roles are site based.

We continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities, have an active social club, and enjoy a 4-day working week.

In addition to adopting a great working atmosphere, we are also pleased to offer the following benefits:

• 195 hours annual leave + Bank Holidays
• Performance related Incentive Bonus Scheme
• Contributory pension scheme
• Company share-save scheme (eligible after a qualifying period)
• Health Cash Plan
• Free Onsite Parking
• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• 4-day working week, Monday to Thursday, 7.15am to 5.30pm

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

At TT Electronics, Barnstaple, we’re recruiting for a Customer Success Representative (CSR), responsible for establishing strong relationships and processes with our Customers from quotation to delivery.

As the CSR you’ll provide first class levels of customer service to our Customers through varied communication channels, including email, phone, and in-person visits.

What you’ll be doing:

• Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges.
• Identifying opportunities to improve communications and processes both internally and externally.
• Promptly and accurately completing all administration activities in line with internal processes and requirements.
• Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
• Proactively providing marketing information to Customers on TT Electronics’ activity and new technology developments.
• Up-selling our products and services to retain and grow nominated customer accounts.

What we’re looking for:

• A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail.
• Account/Customer Relationship Management experience, or equivalent.
• Experience achieving levels of service excellence.
• Experience of dealing directly with customers to resolve queries or challenges.
• Proficiency in data entry and a high level of competency with MS Excel, to support business reporting.
• Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
• The ability to thrive under pressure and deliver against deadlines.
• The ability to use own initiative to respond to queries and problem solve independently.

The following will enhance your application but are not essential:

• Experience operating in a technical manufacturing environment.
• Experience in the Aerospace industry, or another highly regulated environment.
• Proactive change management experience.

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role.

We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Whilst we offer a 4-day working week, we are happy to consider other flexible working requests.

Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com

If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.