At a Glance
- Tasks: Deliver outstanding customer experiences and manage orders in a dynamic environment.
- Company: Join TT Electronics, a global leader in sustainable electronic solutions.
- Benefits: Competitive salary, healthcare cashback, gym discounts, and 5 weeks annual leave.
- Other info: Inclusive culture focused on wellbeing and sustainability, with excellent career growth opportunities.
- Why this job: Make a real impact while supporting customers and collaborating with a passionate team.
- Qualifications: Attention to detail, strong communication skills, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
Company Overview
COME JOIN OUR JOURNEY! When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.
Role Overview and Responsibilities
Are you passionate about delivering outstanding customer experiences? As a Customer Service Representative in our Microelectronics value stream, you'll be the primary point of contact between customers and the organisation, ensuring accurate order management, clear communication, and high levels of customer satisfaction. You’ll play a vital role in ensuring seamless order management and issue resolution, all within a highly regulated, high-precision environment.
Key Responsibilities include but are not limited to:
- Customer Support & Communication: Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.
- Quote Management: Support the Sales function with timely submission of quotes and follow ups to achieve department order intake targets.
- Order Management: Process customer orders accurately in the SAP ERP system. Manage order acknowledgments, changes, and cancellations. Coordinate shipment schedules in line with production plans and customer requirements.
- Internal Coordination: Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.
- Quality, Compliance & Documentation: Ensure orders comply with customer specifications, contracts, and quality standards.
- Issue Resolution & Continuous Improvement: Support investigations and resolution of customer complaints and non-conformances. Assist with root cause analysis and corrective actions.
Qualifications, Skills and Attributes
What We Look For:
- Excellent attention to detail and accuracy in data entry.
- A clear and professional communication style, both written and verbal.
- Highly organised with the ability to meet strict deadlines.
- A customer focused, professional, and proactive mindset.
- A calm, solution oriented approach.
- Confident working both independently and collaboratively within a small team.
- Prior experience working within a customer service or sales role within a busy manufacturing business would enhance your application, but is not essential to apply.
You’ll be part of a collaborative, quality driven team, where precision matters, customer relationships count, and your contribution truly makes an impact.
What We Offer You:
- A competitive Salary.
- Enhanced pension contributions.
- Healthcare cashback plan.
- Employee assistance programme.
- Site incentive plan.
- Financial wellbeing benefit.
- Discounted online and high street shopping and lifestyle vouchers.
- Cycle to Work Scheme.
- Discounted RAC membership.
- Discounted Gym membership.
- 5 weeks (in hours) annual leave plus bank holidays.
- A supportive and friendly working environment with a focus on wellbeing and sustainability.
TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role.
We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening.
Solving Technology Challenges for a Sustainable World. We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!
Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com.
If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
Customer Service Representative employer: TT Electronics
TT Electronics in Abercynon is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive professional development opportunities and a supportive environment that encourages creativity and initiative. Join us to be part of a forward-thinking team dedicated to delivering impactful solutions in the Rail, Defence, and Industrial sectors, while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TT Electronics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TT Electronics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TT Electronics:Your cover letter is your chance to shine! Tell us why you want to work at TT Electronics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TT Electronics!
How to prepare for a job interview at TT Electronics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
