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- Tasks: Support IT service delivery and resolve tech issues for a global team.
- Company: Join TT Electronics, a leader in advanced electronics manufacturing.
- Benefits: Enjoy 5 weeks annual leave, healthcare cashback, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in aerospace and defence.
- Qualifications: Basic IT knowledge and a passion for problem-solving required.
- Other info: Inclusive workplace with diverse experiences and backgrounds welcomed.
The predicted salary is between 28800 - 43200 £ per year.
TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics. The team in Bedlington specialises in microcircuit production for the aerospace and defence industries. TT Electronics is a global manufacturer focused on engineering advanced electronics that benefit our planet and people for future generations. We are committed to safety, transparency, collaboration, and positive relationships, delivering world-class customer service.
This role will be responsible for the ongoing operation of IT service delivery in Bedlington and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service based on recognised best practice to support evolving business goals.
- Be the first point of contact for IT issues.
- Take ownership of IT issues and follow them through to completion, even if passed to another colleague in the IT team.
- Work within a virtual team to provide support to staff globally, escalating to other teams as necessary.
- You are responsible for escalated calls and will ensure resolution acceptable to both parties.
- Support local systems such as servers, storage, telecoms and networking.
- Manage company phone systems and time clock systems.
- Ensure adequate backups are completed.
- Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
- Provide technical assistance and training to computer users on application software, hardware and services.
- Be responsible for IT hardware and software inventory.
- Liaise with vendors and suppliers on software, hardware, and telecommunications for leased line and telephone systems to maintain proper relationships for better maintenance and support for local systems.
Core requirements
- Ability to internalise and advocate the customer’s position.
- Operate with the utmost integrity.
- Effective time management.
- Strong team focus.
- Logical, thorough and process-based delivery style.
- Precise with attention to detail, meeting commitments and delivering continual improvement within communicated and well-managed budgetary restrictions.
- Knowledge of Microsoft Windows client and server operating systems.
- Knowledge of VMware Vsphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP systems.
Desirable skills and experience
- Knowledge of ITIL Service Management and process execution is a benefit.
- Knowledge of Microsoft Windows client and server operating systems up to Windows 10/Windows Server 2016.
- Knowledge of VMware Vsphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP and PBX systems.
- Knowledge of Office 365 and its applications.
- Knowledge of Symantec Backup Exec versions.
What we offer you
- 5 weeks (in hours) annual leave plus bank holidays.
- An additional 1 day of leave per year to mark those moments that matter.
- Quarterly site incentive plan.
- Enhanced pension contributions.
- Healthcare cashback plan.
- Employee assistance programme.
- Financial wellbeing benefit.
- Sharesave scheme.
- Cycle to Work Scheme.
- Free parking.
- Discounted RAC membership.
- Discounted Gym membership.
- Discounted online and high street shopping and lifestyle vouchers.
- Active charity committee and paid volunteering hours.
TT Electronics is committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups. We are unable to sponsor work visas; candidates may be required to achieve Baseline Personnel Security Standard Clearance. A pre-employment Drug and Alcohol Screening will be conducted. We are an inclusive business welcoming diverse experiences, backgrounds and identities. If you need reasonable adjustments to your application, please email TTRecruitment@ttelectronics.com.
TT Electronics does not accept unsolicited CVs from third parties. We do not charge recruitment fees for hired candidates.
We welcome applications from everywhere and encourage you to apply for roles that match your skills and interests.
Service Delivery Engineer in Newcastle upon Tyne employer: TT Electronics plc
Contact Detail:
TT Electronics plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TT Electronics on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Microsoft Windows, VMware, and ITIL processes. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to customer service and teamwork. We want to demonstrate that we can handle IT issues while keeping a cool head and a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the TT Electronics team!
We think you need these skills to ace Service Delivery Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of ITIL or experience with Microsoft Windows systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for TT Electronics. Don’t forget to mention your team spirit and customer advocacy!
Showcase Your Technical Skills: Since this role involves a lot of technical know-how, be sure to showcase your skills in areas like VMware, HP technologies, and VOIP systems. Use specific examples from your past experiences to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at TT Electronics plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows client and server operating systems, VMware Vsphere, and HP server technologies. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Demonstrate Customer Focus
TT Electronics values a customer-centric approach, so be prepared to share examples of how you've advocated for customers in previous roles. Highlight your ability to take ownership of IT issues and ensure resolutions that satisfy both parties.
✨Showcase Your Team Spirit
Since this role involves working within a global virtual team, emphasise your experience collaborating with colleagues across different locations. Share stories that illustrate your strong team focus and how you’ve contributed to successful outcomes in a team setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage IT service delivery. Think of specific scenarios where you had to resolve an IT issue or improve a process, and be ready to explain your thought process and the results.
