At a Glance
- Tasks: Be the go-to person for customers, managing orders and ensuring satisfaction.
- Company: TT Electronics, a global leader in advanced electronics manufacturing.
- Benefits: Competitive salary, enhanced pension, healthcare cashback, and 5 weeks annual leave.
- Other info: Great opportunities for growth in a friendly, inclusive environment.
- Why this job: Join a supportive team and make a real difference in customer experience.
- Qualifications: Attention to detail, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 41000 £ per year.
Company Overview
TT Electronics is a global manufacturer of advanced electronics that enables a safer, healthier and sustainable world.
Role Overview and Responsibilities
As a Customer Service Representative in our Microelectronics value stream, you will be the primary point of contact between customers and the organization, ensuring accurate order management, clear communication, and high levels of customer satisfaction in a highly regulated, high‑precision environment.
Key Responsibilities
- Customer Support & Communication
- Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.
- Quote Management
- Support the Sales function with timely submission of quotes and follow‑ups to achieve department order intake targets.
- Order Management
- Process customer orders accurately in the SAP ERP system.
- Manage order acknowledgments, changes, and cancellations.
- Coordinate shipment schedules in line with production plans and customer requirements.
- Internal Coordination
- Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.
- Quality, Compliance & Documentation
- Ensure orders comply with customer specifications, contracts, and quality standards.
- Issue Resolution & Continuous Improvement
- Support investigations and resolution of customer complaints and non‑conformances.
- Assist with root cause analysis and corrective actions.
Qualifications, Skills and Attributes
- Excellent attention to detail and accuracy in data entry.
- A clear and professional communication style, both written and verbal.
- Highly organised with the ability to meet strict deadlines.
- A customer‑focused, professional, and proactive mindset.
- A calm, solution‑oriented approach.
- Confident working both independently and collaboratively within a small team.
- Prior experience in a customer service or sales role within a busy manufacturing business enhances your application, but is not essential.
What We Offer You
- A competitive salary.
- Enhanced pension contributions.
- Healthcare cashback plan.
- Employee assistance programme.
- Site incentive plan.
- Financial wellbeing benefit.
- Discounted online and high street shopping and lifestyle vouchers.
- Cycle to Work Scheme.
- Discounted RAC membership.
- Discounted Gym membership.
- 5 weeks annual leave plus bank holidays.
- A supportive and friendly working environment focused on wellbeing and sustainability.
- Additional Information
TT Electronics is committed to Equality, Diversity and Inclusion and encourages applications from under‑represented groups.
Many roles are subject to security and export control restrictions; limitations relating to nationality may apply.
All successful candidates must achieve Baseline Personnel Security Standard (BPSS) and pass a pre‑employment Drug and Alcohol Screening.
This role does not sponsor work visas.
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Customer Account Specialist in Newcastle upon Tyne employer: TT Electronics plc
TT Electronics plc is an exceptional employer for aspiring engineers, offering a unique Graduate Design Engineering Programme in the vibrant city of Newcastle upon Tyne. With a strong focus on innovation and sustainability, employees benefit from a collaborative work culture, extensive mentoring, and professional development opportunities, all while enjoying competitive salaries and generous benefits such as 25 days of annual leave and a company pension scheme.
