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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring exceptional service and long-term growth.
- Company: Join a global leader in advanced electronics for a sustainable future.
- Benefits: Competitive salary, healthcare, discounts, and generous annual leave.
- Other info: Dynamic work environment with a focus on wellbeing and sustainability.
- Why this job: Be the primary contact for customers and drive impactful relationships.
- Qualifications: Project management experience and proficiency in MS Office required.
The predicted salary is between 50000 - 60000 £ per year.
Company Overview
When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions that enable a safer, healthier and more sustainable world. We are a global manufacturer with a passion for advanced electronics that benefit our planet and people for future generations. We are committed to positive impact through a culture built around safety, transparency, collaboration and strong relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and world‑class customer service. Be part of the journey.
Role Overview and Responsibilities
The Customer Programme Manager (CPM) is responsible for the overall management of assigned customer accounts, ensuring exceptional service, commercial success and long‑term growth. Acting as the primary customer interface, the CPM oversees all aspects of account management, including relationship development, contract execution and reporting financial performance. The role requires close collaboration with Sales, Engineering and Operations teams to drive customer satisfaction, operational excellence and profitability.
Key Responsibilities
- Customer Account Management
- Primary point of contact for all operational and commercial matters related to assigned customer accounts.
- Build and maintain strong relationships to enhance customer satisfaction and retention.
- Lead customer interactions, including regular meetings, business reviews and strategic discussions.
- Ensure all customer commitments on delivery, quality and service are met or exceeded.
- Proactively identify opportunities to expand business within existing accounts.
- Manage and resolve customer issues, conflicts and escalations promptly and effectively.
- Drive account profitability by managing pricing, costs and margins effectively.
- Ensure accurate and timely financial forecasting, including revenue, order intake and backlog.
- Oversee contract execution to minimize risk and ensure compliance with company policies.
- Secure timely payment collection and manage pricing deviations efficiently.
- Work with internal teams to ensure that tooling, non‑recurring costs and labour services are delivered profitably.
- Collaborate with Operations teams to ensure seamless execution of customer orders.
- Maintain accurate data within the ERP system to reflect customer requirements and commitments.
- Ensure strong working‑capital performance, including inventory management and accounts‑receivable collection.
- Drive continuous improvement initiatives to enhance service levels and operational efficiency.
- Monitor industry trends and customer needs to anticipate risks and opportunities.
- Utilise standard tools and processes and regularly report to TT Electronics leadership on customer account status, opportunities, problems and outlook.
Qualifications, Skills and Attributes
Skills and Experience Required
- Proven project management experience.
- Ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
- Ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Ability to collect data, solve practical problems and deal with a variety of concrete variables where only limited standardisation exists.
- Proficiency in MS Office (spreadsheets, databases, Gantt charts, slide presentations) and business systems software (CRM, ERP).
The role holder will primarily be based at our Fairford site, but may also be required to work from another TT site. Some UK and occasional international travel may be required.
What We Offer You
- Competitive salary
- Enhanced pension contributions
- Healthcare cashback plan
- Employee assistance programme
- Site incentive plan
- Financial wellbeing benefit
- Discounted online and high street shopping and lifestyle vouchers
- Cycle to Work scheme
- Discounted RAC membership
- Discounted gym membership
- 5 weeks (in hours) annual leave plus bank holidays
- A supportive and friendly working environment with a focus on wellbeing and sustainability
TT Electronics is committed to Equality, Diversity and Inclusion and actively encourages applications from under‑represented groups.
Program Manager in Fairford employer: TT Electronics plc
Contact Detail:
TT Electronics plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager in Fairford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TT Electronics on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission of sustainability and innovation.
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or family. This helps us get comfortable with common questions and allows us to articulate our experience in project management and customer relations confidently.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Program Manager in Fairford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Manager role. Highlight your project management experience and how it aligns with our mission at TT Electronics. We want to see how you can contribute to our vision of a safer, healthier world!
Showcase Your Skills: Don’t forget to mention your proficiency in MS Office and any relevant business systems like CRM or ERP. We love seeing candidates who can handle financial forecasting and understand P&L statements, so make that clear in your application!
Be Personable: As a Customer Programme Manager, building relationships is key. Use your application to show us your communication skills and how you’ve successfully managed customer accounts in the past. We’re looking for someone who can connect with our clients and enhance their satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TT Electronics!
How to prepare for a job interview at TT Electronics plc
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their needs. Familiarise yourself with TT Electronics' key accounts and think about how you can enhance customer satisfaction and retention. This will show your genuine interest in the role and your proactive approach.
✨Showcase Your Project Management Skills
Be ready to discuss your project management experience in detail. Prepare examples that highlight your ability to manage multiple accounts, resolve conflicts, and drive profitability. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Financial Acumen
Since the role involves financial management, brush up on your ability to read P&L statements and perform basic calculations. Be prepared to discuss how you've managed pricing, costs, and margins in previous roles, as this will be crucial for driving account profitability.
✨Prepare for Collaborative Scenarios
The role requires close collaboration with various teams. Think of examples where you've successfully worked with sales, engineering, or operations teams to achieve a common goal. Highlight your communication skills and ability to build strong relationships, as these are key to success in this position.