At a Glance
- Tasks: Be the go-to person for customers, managing orders and ensuring satisfaction.
- Company: Join TT Electronics, a global leader in advanced electronics for a sustainable future.
- Benefits: Enjoy competitive pay, enhanced pension, healthcare cashback, and 5 weeks annual leave.
- Other info: Join a friendly team focused on wellbeing and sustainability, with great career growth.
- Why this job: Make a real difference by supporting customers in a dynamic, high-precision environment.
- Qualifications: Attention to detail, strong communication skills, and a proactive mindset are key.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
TT Electronics is a global manufacturer of advanced electronics that enables a safer, healthier and sustainable world.
Role Overview and Responsibilities
As a Customer Service Representative in our Microelectronics value stream, you will be the primary point of contact between customers and the organization, ensuring accurate order management, clear communication, and high levels of customer satisfaction in a highly regulated, high‑precision environment.
Key Responsibilities
- Customer Support & Communication
- Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.
- Quote Management
- Support the Sales function with timely submission of quotes and follow‑ups to achieve department order intake targets.
- Order Management
- Process customer orders accurately in the SAP ERP system.
- Manage order acknowledgments, changes, and cancellations.
- Coordinate shipment schedules in line with production plans and customer requirements.
- Internal Coordination
- Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.
- Quality, Compliance & Documentation
- Ensure orders comply with customer specifications, contracts, and quality standards.
- Issue Resolution & Continuous Improvement
- Support investigations and resolution of customer complaints and non‑conformances.
- Assist with root cause analysis and corrective actions.
Qualifications, Skills and Attributes
- Excellent attention to detail and accuracy in data entry.
- A clear and professional communication style, both written and verbal.
- Highly organised with the ability to meet strict deadlines.
- A customer‑focused, professional, and proactive mindset.
- A calm, solution‑oriented approach.
- Confident working both independently and collaboratively within a small team.
- Prior experience in a customer service or sales role within a busy manufacturing business enhances your application, but is not essential.
What We Offer You
- A competitive salary.
- Enhanced pension contributions.
- Healthcare cashback plan.
- Employee assistance programme.
- Site incentive plan.
- Financial wellbeing benefit.
- Discounted online and high street shopping and lifestyle vouchers.
- Cycle to Work Scheme.
- Discounted RAC membership.
- Discounted Gym membership.
- 5 weeks annual leave plus bank holidays.
- A supportive and friendly working environment focused on wellbeing and sustainability.
- Additional Information
TT Electronics is committed to Equality, Diversity and Inclusion and encourages applications from under‑represented groups.
Many roles are subject to security and export control restrictions; limitations relating to nationality may apply.
All successful candidates must achieve Baseline Personnel Security Standard (BPSS) and pass a pre‑employment Drug and Alcohol Screening.
This role does not sponsor work visas.
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Customer Service Representative employer: TT Electronics plc
TT Electronics plc is an exceptional employer for aspiring engineers, offering a unique Graduate Design Engineering Programme in the vibrant city of Newcastle upon Tyne. With a strong focus on innovation and sustainability, employees benefit from a collaborative work culture, extensive mentoring, and professional development opportunities, all while enjoying competitive salaries and generous benefits such as 25 days of annual leave and a company pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TT Electronics plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TT Electronics plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TT Electronics plc:Your cover letter is your chance to shine! Tell us why you want to work at TT Electronics plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TT Electronics plc!
How to prepare for a job interview at TT Electronics plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
