At a Glance
- Tasks: Support IT service delivery and resolve tech issues for a global team.
- Company: Join TT Electronics, a leader in advanced electronics manufacturing.
- Benefits: Enjoy 5 weeks annual leave, healthcare cashback, and career growth opportunities.
- Other info: Inclusive workplace with diverse experiences and backgrounds welcomed.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Basic IT knowledge and a passion for problem-solving required.
The predicted salary is between 38097 - 46563 £ per year.
- Overview
- Join to apply for the
- Service Delivery Engineer role at
TT Electronics plc .
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Company overview
TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics.
The team in Bedlington specialises in microcircuit production for the aerospace and defence industries.
TT Electronics is a global manufacturer focused on engineering advanced electronics that benefit our planet and people for future generations.
We are committed to safety, transparency, collaboration, and positive relationships, delivering world-class customer service.
Role overview and responsibilities
This role will be responsible for the ongoing operation of IT service delivery in Bedlington and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service based on recognised best practice to support evolving business goals.
- Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to completion, even if passed to another colleague in the IT team.
- Work within a virtual team to provide support to staff globally, escalating to other teams as necessary.
You are responsible for escalated calls and will ensure resolution acceptable to both parties.
- Support local systems such as servers, storage, telecoms and networking.
- Manage company phone systems and time clock systems.
- Ensure adequate backups are completed.
- Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
- Provide technical assistance and training to computer users on application software, hardware and services.
- Be responsible for IT hardware and software inventory.
- Liaise with vendors and suppliers on software, hardware, and telecommunications for leased line and telephone systems to maintain proper relationships for better maintenance and support for local systems.
- Core requirements
Qualifications, skills and attributes
- Ability to internalise and advocate the customer’s position.
- Operate with the utmost integrity.
- Effective time management.
- Strong team focus.
- Logical, thorough and process-based delivery style.
- Precise with attention to detail, meeting commitments and delivering continual improvement within communicated and well-managed budgetary restrictions.
- Knowledge of Microsoft Windows client and server operating systems.
- Knowledge of VMware Vsphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP systems.
Desirable skills and experience
- Knowledge of ITIL Service Management and process execution is a benefit.
- Knowledge of Microsoft Windows client and server operating systems up to Windows 10/Windows Server 2016.
- Knowledge of VMware Vsphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP and PBX systems.
- Knowledge of Office 365 and its applications.
- Knowledge of Symantec Backup Exec versions.
What we offer you
From this role you will have the opportunity to develop the experience needed to explore and progress to more senior leadership roles within TT Electronics Bedlington, or the wider group, if this is in your career plan.
- 5 weeks (in hours) annual leave plus bank holidays
- An additional 1 day of leave per year to mark those moments that matter
- Quarterly site incentive plan
- Enhanced pension contributions
- Healthcare cashback plan
- Employee assistance programme
- Financial wellbeing benefit
- Sharesave scheme
- Cycle to Work Scheme
- Free parking
- Discounted RAC membership
- Discounted Gym membership
- Discounted online and high street shopping and lifestyle vouchers
- Active charity committee and paid volunteering hours
TT Electronics is committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
We are unable to sponsor work visas; candidates may be required to achieve Baseline Personnel Security Standard Clearance.
A pre-employment Drug and Alcohol Screening will be conducted.
We are an inclusive business welcoming diverse experiences, backgrounds and identities.
If you need reasonable adjustments to your application, please email TTRecruitment@ttelectronics. com.
TT Electronics does not accept unsolicited CVs from third parties. We do not charge recruitment fees for hired candidates.
- Seniority level
- Entry level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Manufacturing
- Gateshead, England, United Kingdom
- Consett, England, United Kingdom
- Sunderland, England, United Kingdom
We welcome applications from everywhere and encourage you to apply for roles that match your skills and interests.
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Service Delivery Engineer in Newcastle upon Tyne employer: TT Electronics plc
TT Electronics plc is an excellent employer located in Abercynon, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a strong focus on professional development, competitive compensation, and a culture that values teamwork and continuous improvement. With opportunities to engage in meaningful projects that directly impact production efficiency, joining our Purchasing team means being part of a forward-thinking company committed to your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TT Electronics plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TT Electronics plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TT Electronics plc!
✨Direct Apply to TT Electronics plc
Let's not forget to apply directly through the TT Electronics plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TT Electronics plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TT Electronics plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TT Electronics plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
