Transformation Manager

TT Club is the international transport and logistics industry’s leading provider of insurance and related risk management services. TT Club is managed by Thomas Miller, an independent and international provider of insurance, professional and investment services.

The team It’s an exciting period of change at TT Club. To ensure these changes improve experiences to our people, members and business, TT Club has established a new internal Transformation Team. This growing team of transformation experts provides support to TT Club across a range of capabilities such as operating models (functional), service model (member facing), complex transformation programmes, business analysis and change management (including analysis, training, communications and BAU change).

Our genuinely supportive, collaborative culture gives you the opportunity to make your mark quickly, with plenty of scope to develop your career further.

What You’ll Do

• Support the development of Target Operating Models (TOMs) for business functions. This includes changes to organisational structures, culture, processes, vendors, governance, technologies & data.
• Business analysis to support capability design, process analysis and organisational transformation.
• Support the continued improvement of the Service Model that TT Club provides to its Members.
• Lead the delivery of change projects across multiple business functions (IT, finance, front-office etc) to ensure the realization of our strategic objectives.
• Utilise waterfall and agile delivery methods.
• Collaborate with business and programme teams to shape and influence priorities, stakeholder management, design governance, and TOM implementation activities.

Responsibilities Of The Role

• Lead the delivery of projects and/or play a key role on large / complex projects;
• Build positive relationships with senior leaders in the organisation;
• Influence the agenda for the team through the injection of innovative ideas and ways of thinking;
• Challenge conventional wisdom and freely expressing their own opinion.

The Knowledge, Experience And Qualifications You Need

• Over 5 years of experience in a management consultancy role or as a high performing delivery professional.
• Educated to a minimum of 2:1 Bachelor’s degree;
• Experience working on large and complex consultancy assignments.

The Knowledge, Experience And Qualifications That Will Help

• An understanding and experience of iterative delivery methodologies, such as Agile and Scaled Agile, and an understanding of change management disciplines, processes and tools, such as:
• The key stages to lifecycle of change delivery.
• Stakeholder management and communication.
• Planning and progress tracking mechanisms, monitoring and managing issues, risks and dependencies.
• Providing governance forums with analysis regarding project performance costs.
• Established track record of operating model definition and large scale change implementation, commercial awareness and supplier management.

Person Specification

• Self-starters with ability to prioritise and manage own activities in the best interests of the organisation.
• Analytical, strategic thinkers who are able to digest large amounts of complex information, bring structure, and distil insights down to concise, clear outputs.
• Collaborative team player who will want to succeed as part of a high performing team.
• Effective relationship builders, who can develop strong relationships across the whole organisation, and establish a role as trusted advisor to Executives and Heads of Departments.
• Strong communicators, with the gravitas to present to C-suite and senior business and IT stakeholders.
• Empathetic and professional, with high EQ and comfortable working with ambiguity and evolve to meet demands and challenges.