Fraud Analyst

Fraud Analyst Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre in central Coventry. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analyzing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome. All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. Now offering an unsociable hour's allowance, please see benefits below! * Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am – 08:00am Mon-Fri / 17:00 – 20:00 Mon – Fri / 08:00am – 20:00 Sat and Sun * Life Insurance – x1 Salary (Can be increased to x4 at additional cost) * Fully paid training provided on-site where applicable * MediCash Healthcare Plan * Pension (Employee 5% – Company 3% contributions) * 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service) * Option to buy additional leave * Enhanced Sick Pay – 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us * Cycle to work scheme * Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment) * Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment) * Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment) * Bereavement Leave – (5 Days Leave at Full Pay) * Dependent Leave – (2 Days at Full Pay) RESPONSIBILITIES IN THIS ROLE: * Completing both inbound and outbound calls * Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants * Generating and assisting with completion of reports * Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities * Organising replacement credit cards for customers * Logging and processing complaints * Noticing and reporting trends and common pitfalls * Providing expert advice and support to other internal teams, providing a streamlined experience for customers THE RIGHT CANDIDATE WILL HAVE: * Customer service experience (face to face or telephone) with excellent communication skills both verbal and written * Good IT literacy * Experience working in a fast-paced environment * Good data analysis skills * Excellent problem-solving skills * Organisational skills * Experience with critical and detailed work * The ability to work as part of a team and independently So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you! So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you! TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions