At a Glance
- Tasks: Join our team as Station Staff, providing top-notch customer service and operational support.
- Company: Be part of TST Events, enhancing the DLR Network experience for passengers.
- Benefits: Earn £16.45 per hour plus holiday pay, with flexible hours and comprehensive training.
- Other info: Shifts start at various times; main location is Poplar.
- Why this job: Thrive in a dynamic environment while making a positive impact on passenger experiences.
- Qualifications: Customer service experience is essential; strong communication and problem-solving skills are a must.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: Across DLR Network
Salary: £16.45per hour + holiday pay
Hours: 15 - 35 hours weekly - 7-hour shifts (start times may vary: 05:30, 12:30, or 18:00 - TBC)
Training Start Date: TBC
About the Role:
We are seeking Station Staff to join our teams at TST Events to help our client with various roles across the DLR Network. This role is critical in ensuring the highest levels of customer service and operational support. As the first point of contact for passengers, you will play a vital role in creating a positive and welcoming station experience.
This is an excellent opportunity for customer-focused professionals who thrive in fast-paced, dynamic environments and are committed to upholding service excellence to a supervisory standard.
Key Responsibilities:
* Provide exceptional customer service to all passengers, assisting with inquiries, directions, and travel information.
* Manage passenger flows efficiently and ensure station safety at all times.
* Respond promptly and professionally to passenger concerns or incidents.
* Oversee station standards and assist with day-to-day operations to meet supervisor-level expectations.
* Support passengers during disruptions, ensuring clear communication and calm assistance.
* Maintain a professional, approachable demeanour while managing station challenges.
* Collaborate with colleagues and station management to achieve service goals.
* Help run and manage teams with Planned events across the network.
* Provide Care and assistance to Passengers with assistance needs.
Requirements:
* Proven experience in customer service, ideally in a fast-paced or transport environment.
* Strong communication and interpersonal skills with a focus on problem-solving and professionalism.
* Ability to work shifts starting as early 05:30, 12:30, or 18:00 as rostered.
* Physically fit to undertake the role, as a full medical assessment will be required for successful candidates.
* Willing and able to start at Poplar as main start finish location.
* Reliable, flexible, and committed to providing excellent customer service.
What We Offer:
* Competitive hourly rate of £16.45 per hour plus holiday pay.
* Comprehensive training and support to help you excel in the role.
* The opportunity to work in a dynamic, customer-facing environment at a busy DLR station. xiskglj
* Development opportunities to enhance your skills and career in transport services.
How to Apply:
If you are customer service-focused, reliable, and ready to take on this exciting role, we want to hear from you!
Apply today to ensure you place
Station staff employer: TST (South East) Ltd
Join our team as Station Staff across the DLR Network, where we prioritise exceptional customer service and operational excellence. Enjoy a competitive hourly rate of £16.45 plus holiday pay, comprehensive training, and opportunities for career development in a dynamic, fast-paced environment. Our supportive work culture fosters collaboration and growth, making it an ideal place for those passionate about delivering outstanding service to passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Station staff
✨Tip Number 1
Familiarise yourself with the DLR Network and its operations. Understanding the routes, key stations, and peak times will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Tip Number 3
Prepare for shift work by being flexible with your availability. Show that you can adapt to varying start times and are committed to meeting the demands of the role.
✨Tip Number 4
Demonstrate your teamwork skills. Since collaboration is key in this role, think of instances where you've successfully worked with others to achieve a common goal, especially in a customer service context.
We think you need these skills to ace Station staff
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and any specific skills that align with the role.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage passenger flows and respond to concerns.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal skills and problem-solving abilities, and provide examples of how you've successfully handled customer inquiries or incidents in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TST (South East) Ltd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
The interviewers will be looking for candidates who can think on their feet. Prepare to discuss how you've handled challenging situations in a fast-paced environment, especially in transport or similar settings.
✨Emphasise Teamwork and Collaboration
As you'll be working closely with colleagues and management, it's important to convey your ability to work well in a team. Share examples of how you've collaborated with others to achieve common goals.
✨Be Ready for Shift Work Questions
Since the role requires flexibility with shift timings, be prepared to discuss your availability. Show that you're reliable and willing to adapt to the varying start times, which is crucial for this position.
