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- Tasks: Assist passengers with disabilities for a seamless travel experience.
- Company: Join TST Events, a leader in accessible rail transportation services.
- Benefits: Flexible hours, inclusive work culture, and the chance to make a real impact.
- Why this job: Be part of a compassionate team dedicated to enhancing accessibility for all travelers.
- Qualifications: Empathy, communication skills, and a passion for helping others are key.
- Other info: Zero hours contract with adaptable shifts to fit your schedule.
Job Title: Customer Assistant – Accessibility Support Specialist Rail Job description TST Events are a leading provider of Rail Transportation Agency services dedicated to ensuring safe, efficient, and accessible travel experiences for all passengers. We are supporting Keolis Amey and are committed to providing exceptional customer service and fostering an inclusive environment for individuals with mobility, sensory, visual, and non-visible impairments. We are seeking dedicated and compassionate individuals to join our team as a Customer Assistant specialising in accessibility support. In this role, you will play a crucial part in ensuring that all passengers, regardless of their abilities, have a positive and seamless journey experience across our rail network. As a key member of our customer service team, you will provide assistance and support to passengers with disabilities, helping them navigate the station facilities, board trains, and reach their destinations safely and comfortably. Key Responsibilities: * Provide personalised assistance and support to passengers with mobility, sensory, visual, and non-visible impairments, ensuring their needs are met throughout their journey. * Assist passengers with boarding and disembarking trains, including deploying, ramps or other accessibility equipment as required. * Offer guidance and directions within the station premises, including assistance with ticketing, platform navigation, and accessing amenities. * Communicate effectively with passengers to understand their specific requirements and preferences, offering appropriate assistance tailored to their needs. * Collaborate closely with station staff, train operators, and other relevant personnel to ensure a coordinated and efficient provision of accessibility support services. * Stay updated on relevant accessibility policies, procedures, and regulations to ensure compliance and adherence to industry standards. * Handle enquiries, complaints, and requests from passengers with professionalism and empathy, striving to resolve issues promptly and effectively. * Maintain a positive and proactive attitude towards promoting accessibility awareness and inclusion among staff and passengers. * Carry out station surveys and tasks to help the stations Team. Requirements * Empathetic and patient demeanour, with a genuine passion for assisting individuals with disabilities. * Excellent communication and interpersonal skills, with the ability to interact effectively with passengers from diverse backgrounds. * Strong problem-solving abilities, with a proactive approach to addressing challenges and finding solutions. * Ability to work collaboratively in a team environment, as well as independently when necessary. * Basic understanding of accessibility requirements and regulations, with a willingness to learn and adapt to evolving standards. * Flexibility to work varying shifts, including weekends and holidays, in line with the operational needs of the rail network. * Prior experience in customer service or disability support roles is desirable but not essential. * Knowledge of British Sign Language (BSL) or other relevant communication methods is advantageous. * Helping people/caring (in personal life or work): 1 year (required) Join us in making travel accessible for everyone! Apply now to become a valued member of our accessibility support team and help us create inclusive and welcoming journeys for all passengers. Job Type: Zero hours contract Expected hours: 8 hour shifts, 1 – 40 per week (Average of 35 hrs, can adapt hours to suit)
Accessibility Support Operative employer: TST (South East) Ltd
Contact Detail:
TST (South East) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accessibility Support Operative
✨Tip Number 1
Familiarize yourself with the specific accessibility needs of different passenger groups. Understanding the challenges faced by individuals with mobility, sensory, and visual impairments will help you provide tailored support during your interactions.
✨Tip Number 2
Practice your communication skills, especially in terms of empathy and active listening. Being able to effectively communicate with passengers from diverse backgrounds is crucial in this role, so consider role-playing scenarios to enhance your skills.
✨Tip Number 3
Stay updated on current accessibility regulations and best practices. This knowledge will not only boost your confidence but also demonstrate your commitment to providing exceptional service to passengers with disabilities.
✨Tip Number 4
Network with professionals in the accessibility and customer service fields. Engaging with others who share your passion can provide valuable insights and may even lead to recommendations or referrals for the position.
We think you need these skills to ace Accessibility Support Operative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Accessibility Support Operative position. Understand the key responsibilities and requirements, especially the importance of empathy and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or disability support roles. Emphasize any skills related to accessibility, communication, and problem-solving that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for assisting individuals with disabilities. Share specific examples of how you've provided support in the past and how you can contribute to creating inclusive travel experiences.
Highlight Relevant Skills: In your application, make sure to mention any knowledge of British Sign Language (BSL) or other communication methods. This will demonstrate your commitment to accessibility and effective communication with diverse passengers.
How to prepare for a job interview at TST (South East) Ltd
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you've helped individuals with disabilities or faced challenging situations with compassion and understanding.
✨Demonstrate Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and consider how you would explain complex information simply to someone who may have sensory or cognitive impairments.
✨Familiarize Yourself with Accessibility Standards
Make sure you understand the basic accessibility requirements and regulations relevant to the rail industry. Being knowledgeable about these standards will show your commitment to providing excellent support.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations involving passengers with different needs, and be ready to discuss your problem-solving approach.
