At a Glance
- Tasks: Liaise with customers and drivers to ensure smooth transport operations.
- Company: Join a reputable transport company in Ipswich with a professional vibe.
- Benefits: Full-time role with competitive salary and supportive team environment.
- Other info: Dynamic office setting with opportunities for growth and development.
- Why this job: Be the key link in transport, ensuring timely deliveries and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26712 - 28000 £ per year.
TSR Ipswich Ltd is currently seeking an experienced Transport Customer Service / Administrator on behalf of one of our reputable clients based in the Ipswich area. This is a full-time, permanent position offering an excellent opportunity to join a busy and professional transport operation.
The Role
You will be responsible for liaising with customers, drivers, and colleagues to ensure all parties are kept informed regarding timed deliveries, delays, and any transport-related queries. You will also support the wider transport department with duties including:
- Preparing files for loading and drivers
- Proof of Delivery (POD) control
- Handling POD queries
- General transport administration
- Assisting with other departmental duties as required
Candidate Requirements
Applicants should possess the following:
- Previous customer service experience
- The ability to respond to customer requests promptly and professionally
- Strong attention to detail and accuracy
- Confidence when dealing with customers over the phone
- Excellent communication skills
- Good timekeeping and a positive attitude
- IT literacy and confidence using computer systems
- The ability to work effectively within a busy office environment
Working Hours
Monday to Friday 8:00am - 5:00pm (or until work is complete)
Transport customer Service/ Administrator Role in Suffolk employer: TSR
At TSR Ipswich Ltd, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of Ipswich. Our team enjoys a supportive culture that fosters professional growth and development, alongside competitive benefits and a commitment to work-life balance. Join us to be part of a dedicated transport operation where your contributions are valued and recognised.
