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- Tasks: Provide top-notch customer care and manage maintenance requests for happy homeowners.
- Company: Leading housing developer in Leicester with a focus on customer satisfaction.
- Benefits: Earn £38,000 per year plus a van, tools, and fuel card.
- Why this job: Join a team that values customer care and make a difference in people's homes.
- Qualifications: Experience in housing and strong customer service skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 38000 - 38000 £ per year.
A leading housing developer in Leicester is seeking an experienced Customer Care Coordinator to provide effective customer care services.
Responsibilities include:
- Liaising with customers and contractors
- Managing maintenance requests
- Ensuring high customer satisfaction
Ideal candidates will have relevant housing experience and strong customer service skills.
The role offers a salary of £38,000 per annum, plus a van, tools, and fuel card.
Housing Customer Care Coordinator - Aftercare Lead employer: TSR
Contact Detail:
TSR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Coordinator - Aftercare Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer care. We want you to show them that you’re not just a fit for the role, but also for their team culture.
✨Tip Number 3
Practice your communication skills. As a Customer Care Coordinator, you'll need to liaise effectively with customers and contractors. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers!
We think you need these skills to ace Housing Customer Care Coordinator - Aftercare Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant housing experience and customer service skills. We want to see how your background aligns with the role of a Customer Care Coordinator, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Aftercare Lead position. Share specific examples of how you've successfully managed customer care in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves liaising with customers and contractors. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TSR
✨Know Your Stuff
Make sure you brush up on your housing knowledge and customer care principles. Familiarise yourself with common maintenance issues and how to handle them, as well as the specific services the company offers. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, you'll need to liaise effectively with customers and contractors. Prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved conflicts or improved customer satisfaction – these stories will highlight your skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Consider preparing a few scenarios where you had to think on your feet to resolve a maintenance request or customer complaint. This will illustrate your ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.