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- Tasks: Lead the Customer Care team to ensure top-notch service for home buyers.
- Company: Join a leading, 5-star housebuilder in Birmingham known for quality and customer satisfaction.
- Benefits: Enjoy a permanent role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences in the housing industry.
- Qualifications: Experience in customer service leadership is essential; passion for helping others is a plus.
- Other info: Be part of a dynamic team focused on delivering excellence in customer care.
The predicted salary is between 36000 - 60000 £ per year.
TSR are recruiting for our client, a leading, 5-star housebuilder based in the Birmingham area. They are looking for an experienced Customer Service Team Leader to join them on a permanent basis. The Customer Care team make sure home buyers receive the very best care following their home buying experience. Reporting to the Head of Customer Care, you will efficiently and effectively improve and be responsible for the delivery of Customer Care within the Division.
Your responsibilities will include:
- Implementing the Group's policies and procedures in relation to Customer Care, and meeting and maintaining quality assurance standards in accordance with NHQB.
- Contributing towards the Division meeting its Customer satisfaction targets.
- Managing all post-occupation customer-related issues through to resolution via the Customer Care team.
- Ensuring the Customer Care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority.
- Organising Home Demonstrations with Sales and Construction team prior to legal completion.
- Ensuring satisfactory completion of demonstration and handover defects via courtesy calls.
- Managing the Customer Care team effectively, to ensure that the department fully implements the company standard.
- Liaising regularly with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are addressed.
Customer Service Team Leader employer: TSR
Contact Detail:
TSR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and customer care policies. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully led a team or resolved customer issues. Being able to share specific instances will showcase your leadership skills and problem-solving abilities, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Stay updated on industry trends and best practices in customer service. Showing that you are knowledgeable about the latest developments can set you apart as a candidate who is proactive and committed to excellence in customer care.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and team leadership. Use specific examples to demonstrate how you've successfully managed teams and improved customer satisfaction in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of customer care principles and how you can contribute to the company's goals. Be sure to mention any relevant achievements or experiences that showcase your leadership abilities.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service leadership role.
How to prepare for a job interview at TSR
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on conflict resolution and motivating team members to achieve their best.
✨Understand Customer Care Standards
Familiarise yourself with the company's customer care policies and quality assurance standards, especially those related to NHQB. Being able to discuss these in detail will show your commitment to maintaining high standards in customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common customer-related issues and how you would handle them, ensuring you highlight your approach to resolution and customer satisfaction.
✨Demonstrate Cross-Department Collaboration
Since the role involves liaising with various departments, be ready to discuss your experience in collaborating with other teams. Highlight specific instances where your communication and teamwork led to improved customer care outcomes.
