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For Companies At a Glance
- Tasks: Provide top-notch customer care and resolve queries efficiently.
- Company: Leading new build housing developer in Leicester.
- Benefits: £38,000 salary, van, tools, fuel card, and career growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in housing and exceptional customer service skills.
- Other info: Permanent role with opportunities for professional development.
The predicted salary is between 38000 - 53200 £ per year.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leicester.
This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Responsibilities
- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
- Maintain regular communications/updates with the customers
- Always follow the principles set out in the Customer Journey program
- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
- All defect repairs to be logged accurately
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director\’s meetings as required
- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
- General administration duties for the Head of Customer Care
- Ensure the Customer Journey protocols are achieved, in the time frame allocate
- Comply with our GDPR policy
- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
The salary for this role is £38,000 per annum, plus a van, tools, and fuel card.
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Customer Care Coordinator employer: TSR
Contact Detail:
TSR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing industry and let them know you're on the hunt for a Customer Care Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and housing experience. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've handled customer queries or resolved issues in the past. Real-life stories can make a huge impact!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your housing experience and customer service skills. We want to see how your background aligns with the role of Customer Care Coordinator, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the housing industry – we want to understand your experience easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at TSR
✨Know Your Customer Care Basics
Make sure you brush up on the key principles of customer care, especially in the housing sector. Be ready to discuss how you've handled customer complaints in the past and what strategies you used to ensure a positive outcome.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and contractors, practice articulating your thoughts clearly and empathetically. Prepare examples that demonstrate your ability to maintain effective communication under pressure.
✨Familiarise Yourself with the Customer Journey
Understand the Customer Journey program mentioned in the job description. Be prepared to discuss how you would ensure that customers feel supported throughout their experience, and think of ways to improve the process based on your previous experiences.
✨Prepare for Scenario Questions
Anticipate questions that might put you in real-life scenarios related to customer care. Think about how you would handle specific situations, such as a difficult customer or a maintenance issue, and be ready to explain your thought process.