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- Tasks: Provide VIP technical support in the legal sector as a 2nd Line Engineer.
- Company: Join a reputable Managed Service Provider (MSP) based in Southend.
- Benefits: Enjoy hybrid work, holidays, pension, and additional perks.
- Why this job: Gain valuable experience with clear career progression and training opportunities.
- Qualifications: No specific qualifications mentioned; enthusiasm and willingness to learn are key.
- Other info: Salary ranges from £27,000 to £32,000 per annum, plus bonuses.
The predicted salary is between 27000 - 32000 £ per year.
Our client is seeking a 2nd Line Engineer capable of providing VIP support within the legal sector. This role offers an opportunity to work for a reputable MSP based in Southend, providing support and a clear career progression aligned with your skills.
As a Modern Workplace partner, the company invests in training and certifications. Salary ranges from £27,000 to £32,000 per annum, plus bonuses. Benefits include holidays, pension, and additional perks.
Location: Southend-on-Sea (Hybrid)
Technical Support Specialist employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in the legal sector. Understanding the software and systems commonly employed by law firms can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals already working in technical support roles within the legal industry. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues, especially in high-pressure situations.
✨Tip Number 4
Show enthusiasm for continuous learning and professional development. Highlight any relevant certifications or training you've completed, as this aligns with the company's investment in employee growth.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Technical Support Specialist position. Highlight your experience in providing 2nd line support and any relevant skills that align with the legal sector.
Tailor Your CV: Customise your CV to reflect your technical skills and experiences that are most relevant to the role. Emphasise your ability to provide VIP support and any certifications or training you have received, especially those related to modern workplace technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention why you are interested in working for this particular MSP and how your career goals align with their commitment to training and progression.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at TSR Select
✨Understand the Legal Sector
Familiarise yourself with the specific challenges and technologies used in the legal sector. This will show your potential employer that you understand their unique needs and can provide tailored support.
✨Highlight Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas relevant to 2nd Line Support. Mention any certifications or training you've completed, as this aligns with the company's investment in professional development.
✨Demonstrate VIP Support Experience
If you have experience providing support to high-profile clients or executives, make sure to highlight this. Discuss how you handle pressure and ensure a high level of service, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to training and career progression. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.
