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For Companies At a Glance
- Tasks: Manage relationships with SMB customers and resolve their IT issues.
- Company: Join a leading IT Managed Services Provider based in London.
- Benefits: Enjoy a competitive salary of £50,000 with no commission pressure.
- Why this job: Perfect for tech enthusiasts wanting to build lasting client relationships without hard sales.
- Qualifications: Experience in IT MSP or as a Technical Account Manager is essential.
- Other info: Ideal for former engineers looking to transition into account management.
The predicted salary is between 30000 - 70000 £ per year.
The opportunity is to join a London based IT Managed Services Provider as a Technical Account Manager. The role is to look after an existing SMB customer base, helping to resolve everyday issues as well as help them plan their future IT spend/strategy. It is a 100% farmer/relationship management role rather than any hard sales or hunting. The basic salary is £50,000 (this is a non-commissioned role).
The ideal candidate will have experience within an IT MSP environment, either currently working as a Technical Account Manager or a former engineer with good commercial skills, looking to move into account management. You would need to have reasonable technical understanding of the Microsoft stack, networking, cyber security and storage.
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and services that the company offers. Understanding their IT solutions, especially around the Microsoft stack, networking, and cyber security, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Technical Account Manager role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience in relationship management and how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will demonstrate your fit for this farmer role.
✨Tip Number 4
Research the latest trends in IT Managed Services and be ready to share your thoughts on how they could impact the company's SMB customers. This shows your proactive approach and genuine interest in helping clients plan their future IT strategies.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Managed Services. Emphasise any previous roles as a Technical Account Manager or engineering positions that showcase your commercial skills and technical understanding of the Microsoft stack, networking, cyber security, and storage.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Explain why you are interested in the role and how your background aligns with the responsibilities of managing existing SMB customer relationships and planning IT strategies.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues for clients in the past. This will demonstrate your ability to manage relationships and support customers effectively.
Highlight Soft Skills: Since this role focuses on relationship management, be sure to mention your communication and interpersonal skills. Discuss how you build rapport with clients and work collaboratively to meet their needs.
How to prepare for a job interview at TSR Select
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of the Microsoft stack, networking, cyber security, and storage. Be prepared to discuss specific technologies and how they relate to the needs of SMB customers.
✨Emphasise Relationship Management Skills
Since this role focuses on managing existing accounts rather than hunting for new ones, highlight your experience in building and maintaining strong client relationships. Share examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle common challenges faced by SMBs in their IT strategy and spending. Use real-life examples to illustrate your approach.
✨Research the Company and Its Clients
Familiarise yourself with the company’s services and its existing customer base. Understanding their business model and the industries they serve will help you tailor your responses and show genuine interest in the role.
