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For Companies At a Glance
- Tasks: Manage relationships with SMB customers and resolve their IT issues.
- Company: Join a leading IT Managed Services Provider based in London.
- Benefits: Enjoy a competitive salary of £50,000 with no commission pressure.
- Why this job: Perfect for those who love nurturing client relationships without hard sales.
- Qualifications: Experience in IT MSP or as an engineer with commercial skills required.
- Other info: Focus on Microsoft stack, networking, cyber security, and storage knowledge.
The predicted salary is between 30000 - 70000 £ per year.
The opportunity is to join a London based IT Managed Services Provider as a Technical Account Manager. The role is to look after an existing SMB customer base, helping to resolve everyday issues as well as help them plan their future IT spend/strategy. It is a 100% farmer/relationship management role rather than any hard sales or hunting.
The ideal candidate will have experience within an IT MSP environment, either currently working as a Technical Account Manager or a former engineer with good commercial skills, looking to move into account management. You would need to have reasonable technical understanding of the Microsoft stack, networking, cyber security and storage.
Technical Account Manager employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as the Microsoft stack, networking, and cyber security. This will not only help you in interviews but also demonstrate your genuine interest and understanding of the role.
✨Tip Number 2
Network with current or former Technical Account Managers in the IT MSP sector. They can provide valuable insights into the role and may even refer you to opportunities within their companies, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience in relationship management and how you've successfully resolved customer issues in the past. Highlighting these skills will show that you're well-suited for a farmer role rather than a hunter.
✨Tip Number 4
Research the company thoroughly, including its culture, values, and recent projects. Tailoring your conversation during interviews to align with their mission will make you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Managed Services, particularly any roles as a Technical Account Manager or engineering positions that demonstrate your commercial skills. Emphasise your understanding of the Microsoft stack, networking, cyber security, and storage.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Technical Account Manager role specifically. Discuss your experience with SMB customers and how you can help them resolve issues and plan their IT strategy. Show your enthusiasm for relationship management rather than sales.
Highlight Relevant Skills: When detailing your skills, focus on those that align with the job description. Mention your technical understanding, problem-solving abilities, and any experience in account management. Use specific examples to illustrate your capabilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TSR Select
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of the Microsoft stack, networking, cyber security, and storage. Be prepared to discuss specific technologies and how they relate to the needs of SMB customers.
✨Emphasise Relationship Management Skills
Since this role focuses on managing existing customer relationships, highlight your experience in account management. Share examples of how you've successfully resolved issues and built strong connections with clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to address customer concerns or plan IT strategies, showcasing your analytical skills and ability to think on your feet.
✨Research the Company and Its Clients
Familiarise yourself with the company’s services and its SMB customer base. Understanding their business model and challenges will allow you to tailor your responses and show genuine interest in helping their clients succeed.
