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- Tasks: Troubleshoot and resolve complex IT issues while supporting users directly.
- Company: Join a thriving Managed Service Provider with a dynamic team of engineers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by solving technical challenges in a supportive environment.
- Qualifications: Experience with Windows Server, Microsoft 365, and strong problem-solving skills.
- Other info: Be part of a collaborative team focused on innovation and excellence.
The predicted salary is between 35000 - 42000 £ per year.
Role: 2nd/3rd Line Support Engineer
Company: Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover
Location: Basildon (Hybrid)
Salary: £35,000 - £42,000
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers.
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks.
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers.
- User Support: Providing direct technical support (face-to-face or remote) for user issues.
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents.
- Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics.
2nd/3rd Line Support Engineer - Modern Workplace in Southampton employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer - Modern Workplace in Southampton
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in managed service providers. They might have insider info on job openings or even refer you directly.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle complex issues, like those involving Windows Server or Microsoft 365, as they’ll want to see your problem-solving prowess in action.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you a leg up. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace 2nd/3rd Line Support Engineer - Modern Workplace in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Microsoft 365, and any relevant technical skills. We want to see how your background aligns with the role of a 2nd/3rd Line Support Engineer.
Show Off Your Problem-Solving Skills: In your application, share examples of complex technical issues you've resolved. We love seeing how you approach troubleshooting and incident management, so don’t hold back!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth in your writing can make your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows Server, Entra ID, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle pressure, which is crucial for a 2nd/3rd Line Support Engineer.
✨Familiarise Yourself with Incident Management
Since incident management is a key part of the role, be ready to discuss your experience with ticketing systems and documentation. Highlight how you keep detailed notes and create knowledge base articles, as this shows your commitment to maintaining high standards in support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they approach proactive monitoring. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.