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For Companies At a Glance
- Tasks: Lead and support a team of Service Desk Engineers while fostering their growth.
- Company: Join a thriving 70-person MSP in Kent, dedicated to tech innovation and staff development.
- Benefits: Enjoy career-enhancing opportunities and a supportive work environment.
- Why this job: Be part of a growing company that values knowledge and teamwork in the tech industry.
- Qualifications: Experience in managing service desk teams is essential.
- Other info: Located in Sittingbourne, this role offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our client is a 70-man MSP based out of Kent-based offices and is experiencing year on year growth. As a business they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities. They are looking for an experienced Service Desk Manager to join the team.
Responsibilities
- Manage a team of Service Desk Engineers
- Mentor, coach, and carry out one-to-ones with team members
Location
Sittingbourne, Kent
Company
IT Managed Service Provider
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Service Desk Manager employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management. Being knowledgeable about current technologies and methodologies will not only impress during interviews but also show your commitment to continuous learning, which aligns with the company's values.
✨Tip Number 2
Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific situations where your leadership made a difference, as this will demonstrate your capability to lead the Service Desk Engineers effectively.
✨Tip Number 3
Research the company culture and values of the MSP. Understanding their commitment to staff development can help you tailor your conversation during interviews, showing that you're a great fit for their team-oriented environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the role and the team dynamics, which can be invaluable during your interview process.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Desk Manager position. Understand the responsibilities, such as managing a team of Service Desk Engineers and mentoring them, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in managing teams and any specific achievements in service desk environments. Use metrics where possible to demonstrate your impact.
Showcase Your Leadership Skills: Since the role involves mentoring and coaching, make sure to include examples of how you've successfully led teams in the past. This could be through training initiatives or performance improvements you've implemented.
Personalise Your Application: Address your application to the hiring manager if possible, and mention why you are specifically interested in this MSP based in Kent. Show that you align with their commitment to staff development and technology.
How to prepare for a job interview at TSR Select
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be expected to lead a team. Be prepared to discuss your previous experiences in managing teams, mentoring staff, and how you've successfully handled challenges in the past.
✨Demonstrate Technical Knowledge
Make sure you brush up on the latest technologies relevant to the role. The company values knowledge of new technologies, so be ready to discuss how you stay updated and how you've applied this knowledge in your previous roles.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear examples from your past experiences.
✨Express Your Commitment to Growth
The company is focused on career development. Share your own career aspirations and how you plan to grow within the role. This shows that you're not just looking for a job, but a long-term opportunity to contribute and develop.
