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- Tasks: Troubleshoot and resolve complex IT issues while supporting users directly.
- Company: Join a thriving Managed Service Provider with a dynamic team of engineers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by solving technical challenges in a supportive environment.
- Qualifications: Experience with Windows Server, Microsoft 365, and strong problem-solving skills.
- Other info: Be part of a collaborative team focused on innovation and excellence.
The predicted salary is between 35000 - 42000 £ per year.
Role: 2nd/3rd Line Support Engineer
Company: Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover
Location: Basildon (Hybrid)
Salary: £35,000 - £42,000
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers.
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks.
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers.
- User Support: Providing direct technical support (face-to-face or remote) for user issues.
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents.
- Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics.
2nd/3rd Line Support Engineer - Modern Workplace in Reading employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer - Modern Workplace in Reading
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities, especially with Windows Server and Microsoft 365. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions and scenarios you might face as a 2nd/3rd Line Support Engineer. Practice explaining your troubleshooting process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace 2nd/3rd Line Support Engineer - Modern Workplace in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Microsoft 365, and any relevant technical skills. We want to see how your background aligns with the role of a 2nd/3rd Line Support Engineer.
Show Off Your Problem-Solving Skills: In your application, share examples of complex technical issues you've resolved. We love seeing how you approach troubleshooting and incident management, so don’t hold back!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth in your writing can make your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows Server, Entra ID, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle pressure, which is crucial for a 2nd/3rd Line Support Engineer.
✨Familiarise Yourself with Incident Management
Since incident management is a key part of the role, be ready to discuss your experience with ticketing systems and documentation. Highlight how you keep detailed notes and create knowledge base articles, as this shows your commitment to maintaining high standards in support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they approach proactive monitoring. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.