At a Glance
- Tasks: Manage IT change requests and ensure exceptional customer service in a structured environment.
- Company: Dynamic IT MSP providing services to Health and Social Care Groups across the UK.
- Benefits: Competitive salary, 25 days leave, health insurance, and personal training plans.
- Other info: Enjoy regular team socials and flexible working arrangements.
- Why this job: Join a dedicated team and make a real impact in client IT services.
- Qualifications: Strong knowledge of Microsoft 365, MFA, and experience in an MSP environment.
The predicted salary is between 31500 - 38500 £ per year.
The business provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK. We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service. You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role; it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.
Role Overview:
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups
- Manage user creation, decommissioning, permissions, and password resets
- Follow structured client procedures and update tickets in real time
- Communicate with end users by phone, email and the ticket
- Update ticket status and work completed real time in our PSA (ConnectWise)
- Work collaboratively with the Provisioning Coordinator to manage ticket allocation
- Identify and report process gaps to help improve workflows and documentation
- Maintain consistent performance managing 20 to 30 tickets per day
What We’re Looking For:
- Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
- Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
- Confident communicator with excellent written and verbal skills
- Accurate, process driven, and comfortable with repetitive, structured work
- Proven experience ideally in an MSP or multi-client IT environment preferred
- Reliable, resilient, and focused on service excellence
What We Offer:
- Circa £35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
Working Location:
Based in our new London Offices. Typically 1-2 days based in the office. Additional days in the London office may be required for physical device builds.
Interview Process:
30-minute Microsoft Teams interview. Enhanced DBS checks, Previous Employer References and Right to Work.
Provisioning Engineer employer: TSR Select
As a leading Cloud Services Provider and consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Surrey and London offices offer a vibrant environment where employees can thrive, with ample opportunities for professional growth and mentorship from experienced Directors who have a proven track record in the industry. Join us to be part of a team that values your contributions and supports your career development while working with a diverse client base in the midmarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TSR Select values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TSR Select might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TSR Select!
✨Direct Apply to TSR Select
Let's not forget to apply directly through the TSR Select website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Provisioning Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TSR Select.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TSR Select. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TSR Select
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
