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For Companies At a Glance
- Tasks: Troubleshoot and resolve complex IT issues while supporting users directly.
- Company: Join a thriving Managed Service Provider with a dynamic team of engineers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in user support.
- Qualifications: Experience with Windows Server, Microsoft 365, and strong problem-solving skills.
- Other info: Exciting environment with a focus on innovation and teamwork.
The predicted salary is between 35000 - 42000 £ per year.
Role: 2nd/3rd Line Support Engineer
Company: Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover
Location: Basildon (Hybrid)
Salary: £35,000 - £42,000
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers.
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks.
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers.
- User Support: Providing direct technical support (face-to-face or remote) for user issues.
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents.
- Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics.
2nd/3rd Line Support Engineer - Modern Workplace in Plymouth employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer - Modern Workplace in Plymouth
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities, especially with Windows Server and Microsoft 365. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions and scenarios you might face as a 2nd/3rd Line Support Engineer. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd/3rd Line Support Engineer - Modern Workplace in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Microsoft 365, and any relevant technical skills. We want to see how your background aligns with the role of a 2nd/3rd Line Support Engineer.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can make your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows Server, Entra ID, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your depth of knowledge and experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached the problem and what the outcome was.
✨Demonstrate Your Communication Skills
As a 2nd/3rd Line Support Engineer, you'll need to explain technical concepts to non-technical users. Practice explaining a complex issue in simple terms, as this will showcase your ability to communicate effectively with users and team members.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or user support. Think through how you would handle recurring issues or escalated tickets, and be prepared to discuss your thought process and decision-making.