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For Companies At a Glance
- Tasks: Take ownership of IT issues and troubleshoot effectively for diverse clients.
- Company: Growing IT services provider near Cardiff with a broad client base.
- Benefits: Opportunity to enhance skills in a supportive environment.
- Other info: Join a dynamic team and grow your career in IT.
- Why this job: Step into a proper 2nd line role and make a real difference.
- Qualifications: Experience in 1st/2nd line support and knowledge of Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join a growing IT services provider delivering support to a broad client base across multiple sectors just outside of Cardiff. They’re looking for a 2nd Line Engineer who can take ownership of issues, handle escalations, and properly troubleshoot — not just follow scripts.
What they’re looking for:
- Experience in a 2nd line or strong 1st/2nd line role
- Good knowledge of Microsoft 365 (admin and troubleshooting)
- Experience with Windows Server and Active Directory
- Confident problem solver across hardware and software
- MSP experience essential
If you’re looking to step into a proper 2nd line role or build on your current experience, apply today.
Locations
2nd Line IT Support Engineer in Newport, Wales employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tricky problems in the past. This will demonstrate your ability to take ownership and think critically.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace 2nd Line IT Support Engineer in Newport, Wales
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in 2nd line support or strong 1st/2nd line roles. We want to see how you've taken ownership of issues and handled escalations, so don’t hold back!
Get Technical: Since we’re looking for someone with good knowledge of Microsoft 365, Windows Server, and Active Directory, be sure to mention any relevant skills or projects. This is your chance to shine with your technical know-how!
Problem Solving is Key: We love confident problem solvers! Share examples of how you’ve tackled tricky hardware and software issues in the past. It’ll show us that you can think on your feet and not just follow scripts.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of issues in previous roles. Think of situations where you went beyond just following scripts to resolve a problem effectively. This will demonstrate your ability to think critically and act independently.
✨Understand the MSP Environment
Since MSP experience is essential, make sure you can articulate what it means to work in a managed service provider setting. Familiarise yourself with the unique challenges and expectations that come with supporting multiple clients across various sectors.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the types of clients you'll be supporting, or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.