Business: IT MSP (Managed Service Provider)
Location: London
Hours: Mon to Fri, 9:00am-5:30pm
Reports to: Provisioning Desk Team Lead
The business provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.
You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.
Role Overview:
- Execute user IT change requests including Microsoft 365, MFA, and Intune setups
- Manage user creation, decommissioning, permissions, and password resets
- Follow structured client procedures and update tickets in real time
- Communicate with end users by phone, email and the ticket
- Update ticket status and work completed real time in our PSA (ConnectWise).
- Work collaboratively with the Provisioning Coordinator to manage ticket allocation
- Identify and report process gaps to help improve workflows and documentation
- Maintain consistent performance managing 20 to 30 tickets per day
What We’re Looking For:
- Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
- Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
- Confident communicator with excellent written and verbal skills
- Accurate, process driven, and comfortable with repetitive, structured work
- Proven experience ideally in an MSP or multi-client IT environment preferred.
- Reliable, resilient, and focused on service excellence
What We Offer:
- circa £35,000 basic salary (DOE)
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
Working Location:
- Based in our new London Offices
- Typically 1-2 days based in the office.
- Additional days in the London office maybe required for physical device builds
Interview Process:
- 30-minute Microsoft Teams interview
- Enhanced DBS checks, Previous Employer References and Right to Work.
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Provisioning Engineer in London employer: TSR Select
As a leading Cloud Services Provider and consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Surrey and London offices offer a vibrant environment where employees can thrive, with ample opportunities for professional growth and mentorship from experienced Directors who have a proven track record in the industry. Join us to be part of a team that values your contributions and supports your career development while working with a diverse client base in the midmarket sector.
