At a Glance
- Tasks: Coordinate change management and provisioning requests across multiple client environments.
- Company: Leading IT Managed Services Provider in health and social care.
- Benefits: Salary up to £37,000 plus benefits, flexible working.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Thrive in a dynamic role with diverse responsibilities and impactful client interactions.
- Qualifications: Strong organisational skills and ability to manage multiple tasks.
The predicted salary is between 37000 - 37000 £ per year.
Company – IT Managed Services Provider
Location – 1 day in London, home based 4 days
Package – to £37,000 salary plus benefits
The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space. The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.
The Role:
As a Service Desk Coordinator, you will be responsible for coordinating all change management and provisioning requests across multiple client environments. You will work closely with clients, engineers, suppliers and internal teams to ensure requests are delivered efficiently, on time and in line with agreed service levels. No two days are the same. One minute you may be scheduling an engineer, the next you could be liaising with a supplier, updating a client, resolving a delay or coordinating equipment deliveries across the UK. This is an ideal role for someone who thrives in a busy environment and enjoys keeping people, projects and processes on track.
Key Responsibilities:
- Manage and coordinate change management and provisioning requests.
- Monitor multiple client ticket queues simultaneously.
- Schedule and allocate work to the Provisioning Team.
- Track work through to successful completion.
- Ensure agreed Service Level Agreements (SLAs) are achieved.
- Monitor engineer workloads and priorities.
- Liaise with third-party IT, telecoms and software providers.
- Keep clients informed through telephone, email and ticket updates.
- Maintain accurate records within our service management platform.
- Coordinate deliveries of equipment to client sites throughout the UK.
- Manage stock movements into and out of the business.
- Produce weekly and monthly operational reports.
- Support the Service Desk Team Lead with service coordination activities.
- Escalate risks, delays and issues before they impact clients.
Help Desk Coordinator in London employer: TSR Select
As a leading Cloud Services Provider and consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Surrey and London offices offer a vibrant environment where employees can thrive, with ample opportunities for professional growth and mentorship from experienced Directors who have a proven track record in the industry. Join us to be part of a team that values your contributions and supports your career development while working with a diverse client base in the midmarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TSR Select. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TSR Select before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TSR Select:Your cover letter is your chance to shine! Tell us why you want to work at TSR Select specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TSR Select!
How to prepare for a job interview at TSR Select
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
