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- Tasks: Lead and mentor a team of Service Desk Engineers while managing daily operations.
- Company: Growing IT Managed Service Provider with a focus on staff development.
- Benefits: Career-enhancing opportunities and support for learning new technologies.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in service desk management and strong leadership skills.
- Other info: Exciting growth potential in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a 70-man MSP based out of their Kent-based offices and is experiencing year on year growth. As a business, they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities.
They are looking for an experienced Service Desk Manager to join the team. This role is to manage a team of Service Desk Engineers, mentoring, coaching, and carrying out one to ones.
Company: IT Managed Service Provider
Location: Sittingbourne
Service Desk Manager in Kent employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Desk Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've mentored or coached team members in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you along the way!
We think you need these skills to ace Service Desk Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and your knowledge of service desk operations. We want to see how your skills align with the role of Service Desk Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our client’s team. Mention your passion for mentoring and coaching, as well as your commitment to helping others grow in their careers.
Showcase Your Tech Savvy: Since this is an IT Managed Service Provider, we’d love to see your familiarity with new technologies. Include any relevant certifications or training that demonstrate your commitment to staying updated in the tech world.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TSR Select
✨Know Your Stuff
Make sure you brush up on the latest technologies relevant to the role. The company values knowledge, so be prepared to discuss how you've kept your skills sharp and any new tech you've been excited about.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be leading a team. Think of examples where you've successfully mentored or coached others. Be ready to share specific instances that highlight your leadership style and how it benefited your team.
✨Understand Their Growth Story
Research the company's growth trajectory and their commitment to staff development. This will not only show your interest in the company but also help you align your answers with their values during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling difficult customers or managing team conflicts. Prepare some scenarios from your past experience that demonstrate your problem-solving skills and ability to maintain a positive team environment.
