TSR Select is seeking a Service Desk Team Lead to oversee hybrid operations at Liverpool Street. You will mentor staff, manage incidents and requests, and drive ITIL process improvements while ensuring SLA and KPI targets are met.
The role requires strong stakeholder management and documentation discipline, with hands-on experience in MS 365, Azure, AD, and networking. Hybrid workplace with three office days per week.
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Hybrid Service Desk & Delivery Manager employer: TSR Select
As a leading IT Managed Services Provider based in the heart of London, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee well-being and growth. With a hybrid working model, our Customer Success Managers enjoy the flexibility of working from home while also benefiting from in-person collaboration in our vibrant office environment. We offer competitive salaries, commission bonuses, and opportunities for professional development, making us an excellent employer for those seeking a meaningful career in the creative agency sector.
