At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex issues for customers.
- Company: Fast-growing Managed Service Provider with a focus on exceptional IT solutions.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Opportunity to mentor apprentices and collaborate on exciting projects.
- Why this job: Join a dynamic team and make a real impact in a rapidly expanding company.
- Qualifications: 3+ years in an MSP environment and strong technical skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hoddesdon, Hertfordshire (with travel to customer sites as required).
About the Company: Our client is a fast-growing Managed Service Provider (MSP) based in Hertfordshire. They pride themselves on delivering exceptional IT solutions and support to their customers. As they expand, they are looking for a talented and motivated individual to join their team. They were recently voted runners up by Superops as the Emerging MSP of the Year, out of 300 MSPs.
Role Overview: They are seeking an experienced 2nd Line / Senior IT Support Engineer who has a strong background working within MSP environments. The ideal candidate will be passionate about technology, customer-focused, and eager to contribute to the team.
Why This Will Appeal to You:
- You stay technical. You are the first point of contact but are still working at second and third line depth.
- You deal with real issues straight away and fix them properly.
- Working with a small team that encourages ideas of better ways of working.
- Huge exposure to a wide mix of Windows, M365, Azure, networking, VoIP and cyber security projects.
- You want to grow with a business and become a key member of staff, that has new customers and new environments to get into.
Key Responsibilities:
- Provide 2nd line technical support to customers across a range of technologies.
- Support end-users with remote and on-site assistance by troubleshooting and resolving complex IT issues efficiently and professionally.
- Work with Microsoft 365, Azure, Intune, and firewall technologies.
- Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless solutions.
- Troubleshoot networking, wi-fi, connectivity, VoIP and security issues.
- Take part in on-boarding and setup work as new customers join.
- Ensure best practices in Cyber Security are implemented and maintained.
- Travel to customer sites when required for onsite support and project work.
- Collaborate with colleagues to deliver excellent customer service and meet SLAs.
- Act as a mentor to the apprentices within the support team, providing guidance, training, and knowledge sharing.
Requirements:
- 3+ years previous experience in an MSP environment.
- Proven experience in a 2nd line IT support role.
- Good knowledge of Windows operating systems.
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs).
- Hands-on experience with firewall configuration and management.
- Strong personal skills, developing relationships and assisting with account management of customers.
- Good understanding and willingness to learn Cyber Security principles and practices.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Organised. Good at creating and keeping documentation up to date.
- Ability to prioritise workload in a fast-paced, SLA-driven environment.
- Right to work in the UK and full UK driving license and willingness to travel to customer sites (Essential).
- Excellent communicator and interpersonal skills (key to this role).
2nd Line / Senior IT Support Engineer in Hoddesdon employer: TSR Select
Our client is an exceptional employer, offering a dynamic work environment in Hoddesdon, Hertfordshire, where innovation and collaboration thrive. As a fast-growing Managed Service Provider, they provide extensive opportunities for professional development and exposure to diverse technologies, ensuring that employees can grow alongside the business. With a strong focus on employee well-being and a supportive team culture, this role not only allows you to tackle real technical challenges but also positions you as a key contributor to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line / Senior IT Support Engineer in Hoddesdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TSR Select values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TSR Select might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TSR Select!
✨Direct Apply to TSR Select
Let's not forget to apply directly through the TSR Select website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line / Senior IT Support Engineer in Hoddesdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TSR Select.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TSR Select. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TSR Select
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
