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- Tasks: Provide top-notch IT support and solve technical issues for diverse clients.
- Company: Dynamic MSP focused on delivering bespoke IT solutions to SMEs.
- Benefits: Competitive salary, holidays, pension, and additional perks.
- Why this job: Join a team that values customer satisfaction and offers real impact in IT support.
- Qualifications: Experience in 2nd/3rd line support and strong problem-solving skills.
- Other info: Enjoy a hybrid work environment with opportunities for professional growth.
The predicted salary is between 30000 - 35000 £ per year.
Our client is currently looking to recruit a 2nd/3rd Line Engineer. The organisation offers SME IT Support for every element of IT services requirements. From comprehensive contracts that cover all IT Support Services within their client's business, to individual cover down for a leased line, a server, or even a single computer. Their offerings are completely bespoke and tailored to client's business needs and can grow with your business.
After years of delivering IT business solutions to large City firms, in 2002 our client's founding Directors set out to offer the same first-class support to SMEs. Today they boast high levels of customer satisfaction, thanks to a combination of expert knowledge, experience, and a genuine interest in the needs of individual customers.
Salary range is £30,000-35,000 depending on experience and skillset. Benefits include holidays, pension and other perks.
Company: MSP
Location: Rayleigh/Essex - Hybrid
2nd/3rd Line Engineer in Essex employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Engineer in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with SMEs. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your expertise in IT support. This will give you an edge during interviews and show you're the right fit for a 2nd/3rd Line Engineer role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to get comfortable answering common technical questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities tailored just for you. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace 2nd/3rd Line Engineer in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience and skills that are relevant to the 2nd/3rd Line Engineer role. We want to see how your background aligns with the bespoke IT support services we offer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in the role and the company. Let us know why you’re excited about providing first-class support to SMEs.
Showcase Your Problem-Solving Skills: As a 2nd/3rd Line Engineer, you'll be tackling various IT challenges. In your application, share examples of how you've successfully resolved technical issues in the past. We love to see your thought process!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
As a 2nd/3rd Line Engineer, you'll need to demonstrate your technical expertise. Brush up on the latest IT support trends and be ready to discuss specific technologies you've worked with. Make sure you can explain complex concepts in simple terms, as this shows your ability to communicate effectively with clients.
✨Tailor Your Experience
When discussing your previous roles, focus on experiences that align with the bespoke services offered by the company. Highlight instances where you've provided tailored solutions to meet client needs, as this will resonate well with their customer-centric approach.
✨Show Enthusiasm for SMEs
The organisation prides itself on supporting SMEs, so express your passion for helping smaller businesses thrive. Share examples of how you've positively impacted an SME's IT infrastructure or customer satisfaction in the past, which will show you're a great fit for their mission.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company's culture, growth opportunities, and how they measure success in their IT support services. This not only shows your interest but also helps you gauge if the company is the right fit for you.
