At a Glance
- Tasks: Coordinate change management and provisioning requests across multiple client environments.
- Company: Leading IT Managed Services Provider in health and social care.
- Benefits: Competitive salary up to £37,000 plus benefits and flexible working.
- Other info: Exciting opportunity for career growth in a fast-paced tech environment.
- Why this job: Thriving in a dynamic environment while making a real impact on client services.
- Qualifications: Strong organisational skills and ability to manage multiple tasks.
The predicted salary is between 37000 - 37000 £ per year.
Company – IT Managed Services Provider
Location – 1 day in London, home based 4 days
Package – to £37,000 salary plus benefits
The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space. The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.
The Role:
As a Service Desk Coordinator, you will be responsible for coordinating all change management and provisioning requests across multiple client environments. You will work closely with clients, engineers, suppliers and internal teams to ensure requests are delivered efficiently, on time and in line with agreed service levels. No two days are the same. One minute you may be scheduling an engineer, the next you could be liaising with a supplier, updating a client, resolving a delay or coordinating equipment deliveries across the UK. This is an ideal role for someone who thrives in a busy environment and enjoys keeping people, projects and processes on track.
Key Responsibilities:
- Manage and coordinate change management and provisioning requests.
- Monitor multiple client ticket queues simultaneously.
- Schedule and allocate work to the Provisioning Team.
- Track work through to successful completion.
- Ensure agreed Service Level Agreements (SLAs) are achieved.
- Monitor engineer workloads and priorities.
- Liaise with third-party IT, telecoms and software providers.
- Keep clients informed through telephone, email and ticket updates.
- Maintain accurate records within our service management platform.
- Coordinate deliveries of equipment to client sites throughout the UK.
- Manage stock movements into and out of the business.
- Produce weekly and monthly operational reports.
- Support the Service Desk Team Lead with service coordination activities.
- Escalate risks, delays and issues before they impact clients.
Office Co-Ordinator - Temporary in City of London employer: TSR Select
As a leading Cloud Services Provider and consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Surrey and London offices offer a vibrant environment where employees can thrive, with ample opportunities for professional growth and mentorship from experienced Directors who have a proven track record in the industry. Join us to be part of a team that values your contributions and supports your career development while working with a diverse client base in the midmarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Office Co-Ordinator - Temporary in City of London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at TSR Select that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Office Co-Ordinator - Temporary in City of London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at TSR Select, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at TSR Select can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at TSR Select will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at TSR Select
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at TSR Select. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at TSR Select.
