At a Glance
- Tasks: Coordinate change management and provisioning requests across multiple client environments.
- Company: Leading IT Managed Services Provider in health and social care.
- Benefits: Competitive salary up to £37,000 plus benefits and flexible working.
- Other info: Perfect for those who love fast-paced work and enjoy problem-solving.
- Why this job: Thriving in a dynamic environment while making a real impact on client satisfaction.
- Qualifications: Strong organisational skills and ability to manage multiple tasks.
The predicted salary is between 37000 - 37000 £ per year.
Company – IT Managed Services Provider
Location – 1 day in London, home based 4 days
Package – to £37,000 salary plus benefits
The opportunity is to join a leading IT Managed Services Provider in the mid-market and enterprise health and social care space. The business supports these organisations across the UK with their largest client being 4,000 users across 60 sites.
The Role:
As a Service Desk Coordinator, you will be responsible for coordinating all change management and provisioning requests across multiple client environments. You will work closely with clients, engineers, suppliers and internal teams to ensure requests are delivered efficiently, on time and in line with agreed service levels. No two days are the same. One minute you may be scheduling an engineer, the next you could be liaising with a supplier, updating a client, resolving a delay or coordinating equipment deliveries across the UK. This is an ideal role for someone who thrives in a busy environment and enjoys keeping people, projects and processes on track.
Key Responsibilities:
- Manage and coordinate change management and provisioning requests.
- Monitor multiple client ticket queues simultaneously.
- Schedule and allocate work to the Provisioning Team.
- Track work through to successful completion.
- Ensure agreed Service Level Agreements (SLAs) are achieved.
- Monitor engineer workloads and priorities.
- Liaise with third-party IT, telecoms and software providers.
- Keep clients informed through telephone, email and ticket updates.
- Maintain accurate records within our service management platform.
- Coordinate deliveries of equipment to client sites throughout the UK.
- Manage stock movements into and out of the business.
- Produce weekly and monthly operational reports.
- Support the Service Desk Team Lead with service coordination activities.
- Escalate risks, delays and issues before they impact clients.
Help Desk Coordinator (Temporary) in City of London employer: TSR Select
As a leading Cloud Services Provider and consultancy, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Surrey and London offices offer a vibrant environment where employees can thrive, with ample opportunities for professional growth and mentorship from experienced Directors who have a proven track record in the industry. Join us to be part of a team that values your contributions and supports your career development while working with a diverse client base in the midmarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator (Temporary) in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TSR Select.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TSR Select. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Help Desk Coordinator (Temporary) in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TSR Select.
How to prepare for a job interview at TSR Select
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TSR Select's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TSR Select offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
