CSM Manager in City of London

Role – Customer Success Manager Company – IT Managed Services Provider Location – Hybrid; on average 3 days from home, 2 days in London offices Salary – circa £45,000-50,000 basic plus commission bonus (circa £10k on top) The opportunity is to join a leading City based IT Managed Services Provider – with a special focus on the creative agency sectors. The role is Customer Success Manager, looking after 20-30 existing clients, all tied into long-term support/managed service contracts. The role is to be the first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using. The role is hybrid (home based 3-days, in the offices 2 days). The basic salary is circa £45,000-50,000 plus commission. Really nice and supportive people who run and work in the company.