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- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage escalations.
- Company: Growing IT services provider with a diverse client base near Cardiff.
- Benefits: Competitive salary, supportive team environment, and opportunities for skill development.
- Other info: Ideal for confident problem solvers looking to advance their IT career.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience with Microsoft 365, Windows Server, and Active Directory required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join a growing IT services provider delivering support to a broad client base across multiple sectors just outside of Cardiff. They’re looking for a 2nd Line Engineer who can take ownership of issues, handle escalations, and properly troubleshoot — not just follow scripts.
- Good knowledge of Microsoft 365 (admin and troubleshooting)
- Experience with Windows Server and Active Directory
- Confident problem solver across hardware and software
2nd Line Support - IT Engineer in Cardiff employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - IT Engineer in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their services and client base so you can show off your knowledge. This will help us see that you're genuinely interested in the role and ready to take ownership of issues.
✨Tip Number 2
Practice your troubleshooting skills! We want to hear how you approach problems, so think of examples where you've solved issues with Microsoft 365 or Windows Server. Be ready to share your thought process during the interview.
✨Tip Number 3
Show off your confidence! When discussing your experience with Active Directory or hardware/software issues, speak clearly and assertively. We love candidates who can communicate effectively and demonstrate their problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace 2nd Line Support - IT Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Troubleshooting Skills: When you're writing your application, make sure to highlight your problem-solving abilities. We want to see how you tackle issues beyond just following scripts, so share specific examples of challenges you've faced and how you resolved them.
Tailor Your Experience: Don’t just send a generic CV! Make sure to tailor your application to the role by emphasising your experience with Microsoft 365, Windows Server, and Active Directory. We love seeing how your background aligns with what we need.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Just tell us what you can bring to the table in a way that’s easy to understand.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep everything organised and makes sure your application gets to the right people quickly!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you can handle real-world issues, not just theoretical ones.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues in the past. Think of situations where you had to troubleshoot without a script. Highlight your thought process and the steps you took to resolve the problem, as this will demonstrate your confidence and capability.
✨Research the Company and Its Clients
Take some time to understand the company’s client base and the sectors they operate in. This knowledge will help you tailor your answers to show how your skills can benefit their specific needs, making you a more attractive candidate.
✨Practice Common Interview Questions
While you can't predict every question, practising common interview questions related to IT support can help you feel more prepared. Focus on questions about handling escalations and troubleshooting techniques, so you can respond confidently and clearly during the interview.