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- Tasks: Provide 2nd line support, troubleshoot issues, and manage escalations for diverse clients.
- Company: Growing IT services provider near Cardiff with a broad client base.
- Benefits: Competitive salary, supportive team environment, and opportunities for skill development.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience with Microsoft 365, Windows Server, Active Directory, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity to join a growing IT services provider delivering support to a broad client base across multiple sectors just outside of Cardiff. They’re looking for a 2nd Line Engineer who can take ownership of issues, handle escalations, and properly troubleshoot — not just follow scripts.
- Good knowledge of Microsoft 365 (admin and troubleshooting)
- Experience with Windows Server and Active Directory
- Confident problem solver across hardware and software
2nd Line ICT Support Engineer in Cardiff employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line ICT Support Engineer in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their services and client base so you can show off your knowledge. This will help us see that you're genuinely interested in the role and ready to take ownership of issues.
✨Tip Number 2
Brush up on your troubleshooting skills! Be prepared to discuss specific examples where you've solved problems with Microsoft 365, Windows Server, or Active Directory. We want to hear how you think outside the box, not just follow scripts.
✨Tip Number 3
Practice your communication skills! As a 2nd Line Engineer, you'll need to explain technical issues clearly to clients. We recommend doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our team.
We think you need these skills to ace 2nd Line ICT Support Engineer in Cardiff
Some tips for your application 🫡
Show Your Troubleshooting Skills: When writing your application, make sure to highlight your problem-solving abilities. We want to see how you tackle issues beyond just following scripts, so share specific examples of challenges you've faced and how you resolved them.
Tailor Your Experience: Don’t just send a generic CV! We’re looking for someone with solid knowledge of Microsoft 365, Windows Server, and Active Directory. Make sure to tailor your application to showcase your relevant experience in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you can handle real-world issues, not just theoretical ones.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues in the past. Think of situations where you had to troubleshoot hardware or software problems without relying solely on scripts. This will demonstrate your confidence and ability to think on your feet.
✨Understand the Company and Its Clients
Do a bit of research on the IT services provider and their client base. Knowing who they serve and the sectors they operate in will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about their support processes, team dynamics, or future projects. It shows that you're engaged and eager to learn more about how you can contribute to their success.