At a Glance
- Tasks: Troubleshoot and resolve complex IT issues while supporting users directly.
- Company: Join a thriving Managed Service Provider with a dynamic team of engineers.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on innovation and excellence.
- Why this job: Make a real difference by solving technical challenges in a supportive environment.
- Qualifications: Experience with Windows Server, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 35000 - 42000 € per year.
Role: 2nd/3rd Line Support Engineer
Company: Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover
Location: Basildon (Hybrid)
Salary: £35,000 - £42,000
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers.
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks.
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers.
- User Support: Providing direct technical support (face-to-face or remote) for user issues.
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents.
- Technical Skills: Proficiency with Windows Server, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics.
2nd/3rd Line Support Engineer - Modern Workplace in Bristol employer: TSR Select
As a Managed Service Provider located in Basildon, we pride ourselves on fostering a collaborative and innovative work culture that empowers our engineers to excel. With a strong focus on employee growth, we offer extensive training opportunities and a supportive environment where your technical skills can flourish. Join us to be part of a dynamic team dedicated to delivering exceptional IT support while enjoying the benefits of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer - Modern Workplace in Bristol
✨Tip Number 1
Get your networking skills sharp! Brush up on DNS, DHCP, and all that good stuff. When you’re in the interview, don’t just talk about your experience; show them you know your stuff by discussing real-world scenarios where you’ve tackled these issues.
✨Tip Number 2
Practice makes perfect! Set up a home lab to simulate troubleshooting scenarios. This hands-on experience will not only boost your confidence but also give you some solid examples to share during interviews.
✨Tip Number 3
Don’t underestimate the power of documentation! Be ready to discuss how you’ve kept track of incidents and solutions in the past. Employers love candidates who can maintain clear records and contribute to knowledge bases.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented engineers like you. Plus, it’s a great way to get noticed directly by our hiring team. So, what are you waiting for? Get your application in!
We think you need these skills to ace 2nd/3rd Line Support Engineer - Modern Workplace in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, Microsoft 365, and any relevant technical skills. We want to see how your background aligns with the role of a 2nd/3rd Line Support Engineer.
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you get to the point while still showcasing your passion for user support and system maintenance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows Server, Entra ID, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your depth of knowledge and experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached the problem and what the outcome was.
✨Demonstrate Your Communication Skills
As a 2nd/3rd Line Support Engineer, you'll need to explain technical concepts to non-technical users. Practice explaining a complex issue in simple terms, as this will showcase your ability to communicate effectively with users and team members.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or user support. Think through how you would handle recurring issues or escalated tickets, and be prepared to discuss your thought process and decision-making.
