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- Tasks: Provide 2nd line support and solve complex technical issues for clients.
- Company: Join a successful Managed Services Provider in a dynamic team.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and more.
- Why this job: Be part of a collaborative environment and enhance your technical skills.
- Qualifications: 4 years of experience in 2nd line support and strong problem-solving skills.
- Other info: Opportunity for career growth in a busy service desk team.
The predicted salary is between 24000 - 32000 £ per year.
Description:
Our client is looking for an enthusiastic, motivated, well presented 2nd Line Support Technician with at least 4 years\’ experience in a similar role who is looking for a long-term permanent role in an established and successful MSP.
The successful candidate will be joining a dynamic, collaborative, and busy service desk team of 6. The role will have a strong technical mindset and intuition that is required to solve complex technical problems and keep a cool logical head during highly stressful troubleshooting situations whilst dealing with client stakeholders and directors.
As 2nd Line Support Technician your role will be desk based, and you will be responsible for dealing with service requests and incidents, projects, and calls which cannot be dealt with by 1st or other 2nd line team members in a timely manner. You must have excellent timekeeping, be good natured at all times, patient, and ready to help and do what is necessary to complete a job.
Salary is £30,000-40,000, depending on experience. Benefits include 23 days holiday (+public holidays), pension, and other benefits
Company: Managed Services Provider
Location: Fitzrovia, City of London
2nd Line Support Technician employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you handle complex problems. Practising common scenarios can really help you shine during the interview.
✨Tip Number 3
Show off your soft skills! Being patient and good-natured is just as important as your technical abilities. Make sure to highlight your communication skills and how you collaborate with team members and clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4+ years of experience in 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our dynamic service desk team.
Showcase Your Soft Skills: While technical skills are crucial, we also value good-natured and patient individuals. Highlight experiences where you’ve successfully communicated with clients or resolved conflicts calmly under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge relevant to 2nd line support. Be prepared to discuss specific tools, software, and troubleshooting techniques you've used in the past. This will show that you're not just experienced but also passionate about tech.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of complex technical problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to remain calm under pressure and effectively resolve issues.
✨Emphasise Team Collaboration
Since this role involves working closely with a service desk team, highlight your experience in collaborative environments. Talk about how you've worked with colleagues and stakeholders to achieve timely resolutions and improve service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
