At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex issues for customers.
- Company: Fast-growing Managed Service Provider with a focus on exceptional IT solutions.
- Benefits: Competitive salary, career growth, and exposure to diverse technologies.
- Other info: Opportunity to mentor apprentices and work on exciting projects.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Experience in MSP environments and strong technical troubleshooting skills.
The predicted salary is between 30000 - 37000 £ per year.
Full-time | Office-based | Mon–Fri, 08:30–17:00 - £30,000 - £37,000
Location: Hoddesdon, Hertfordshire (with travel to customer sites as required)
About the company: Our client is a fast-growing Managed Service Provider (MSP) based in Hertfordshire. They pride themselves on delivering exceptional IT solutions and support to our customers. As they expand, they are looking for a talented and motivated individual to join their team.
Role Overview: They are seeking an experienced 2nd Line / Senior IT Support Engineer who has a strong background working within MSP environments. The ideal candidate will be passionate about technology, customer-focused, and eager to contribute to the team.
Why This Will Appeal to You:
- You stay technical. You are the first point of contact but are still working at second and third line depth.
- You deal with real issues straight away and fix them properly.
- Working with a small team that encourages ideas of better ways of working.
- Huge exposure to a wide mix of Windows, M365, Azure, networking, VoIP and cyber security projects.
- You want to grow with a business and become a key member of staff, that has new customers and new environments to get into.
Key Responsibilities:
- Provide 2nd line technical support to customers across a range of technologies.
- Support end-users with remote and on-site assistance by troubleshooting and resolving complex IT issues efficiently and professionally.
- Work with Microsoft 365, Azure, Intune, and firewall technologies.
- Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless solutions.
- Troubleshooting networking, wi-fi, connectivity, VoIP and security issues.
- Taking part with on-boarding and setup work as new customers join.
- Ensure best practices in Cyber Security are implemented and maintained.
- Travel to customers sites when required for onsite support and project work.
- Collaborate with colleagues to deliver excellent customer service and meet SLAs.
- Act as a mentor to the apprentices within the support team, providing guidance, training, and knowledge sharing.
Essential Skills:
2nd Line / Senior IT Support Engineer employer: TSR Select
Join a dynamic and rapidly growing Managed Service Provider in Hoddesdon, Hertfordshire, where your technical skills will be valued and nurtured. With a strong focus on employee development, you will have the opportunity to work on diverse projects while being part of a supportive team that encourages innovation and collaboration. Enjoy a rewarding career with competitive salary packages and the chance to make a real impact as you help shape the future of IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line / Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line / Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your background in MSP environments and any relevant technical expertise to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and customer support. Share specific examples of how you've tackled complex IT issues in the past, as this will help us see your problem-solving skills in action.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. A friendly tone can make your application stand out and show us you’d be a great cultural fit.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at TSR Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, M365, Azure, and networking. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your depth of experience and passion for technology.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided exceptional support in previous positions. Think about times when you went above and beyond to help a client or resolved a particularly tricky issue. This will highlight your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice articulating your thought process when troubleshooting complex IT issues. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Team Collaboration
This role involves working closely with a small team, so be prepared to discuss how you collaborate with others. Share experiences where you’ve contributed ideas for better ways of working or mentored junior staff. This will show that you're a team player who values collaboration.
