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- Tasks: Provide technical support on the service desk, handling tickets via phone and email.
- Company: Join a leading IT Managed Services Provider based in Kent with a strong team of 80.
- Benefits: Enjoy a competitive salary of £35-40,000 plus additional benefits.
- Why this job: Be part of a dynamic 24/7 operation, working with cutting-edge technology like Microsoft Azure.
- Qualifications: Experience in IT support is essential; a passion for technology is a must!
- Other info: Office-based role in Sittingbourne; work permit required for non-passport holders.
The predicted salary is between 28000 - 42000 £ per year.
This opportunity is with a leading Kent-based IT MSP which is circa 80 people strong. The organisation owns its own data centres, with other infrastructure to help deliver high quality and cost-efficient solutions.
The tech stack includes Microsoft Azure, 365, managed services, support, AI, data centre, projects/professional services, etc.
This role is to provide technical support on the service desk as a part of the company's 24/7 operation. You will be responsible for dealing with tickets over the phone or by email.
Salary circa £35-40,000 basic salary, plus benefits.
Location: Sittingbourne (office-based)
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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2nd/3rd Line Engineer – Night Shift employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Engineer – Night Shift
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this is a night shift role, be prepared to discuss your availability and how you manage working during unconventional hours. Highlight any previous experience you have with night shifts or similar schedules.
✨Tip Number 3
Research the company’s culture and values. Understanding their approach to managed services and customer support will help you tailor your conversation during the interview and show that you're a good fit for their team.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. You might be asked to walk through how you would handle specific technical issues or customer queries, so think of examples from your past experiences that showcase your abilities.
We think you need these skills to ace 2nd/3rd Line Engineer – Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the 2nd/3rd Line Engineer position. Tailor your application to highlight relevant experience with Microsoft Azure, 365, and service desk support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in IT support and managed services. Include specific examples of how you've handled tickets and provided solutions in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with the tech stack mentioned in the job description and how you can contribute to their 24/7 operation.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all required documents are included and that your contact details are correct.
How to prepare for a job interview at TSR Select
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Azure and 365. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
As a 2nd/3rd Line Engineer, you'll be expected to troubleshoot issues effectively. Prepare examples of past technical challenges you've faced and how you resolved them, showcasing your analytical skills.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to managed services and customer support will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-world scenarios. Think about how you would handle specific technical issues or customer interactions, and be ready to articulate your thought process.
