Customer Service Manager – HousebuilderI’m currently working on an exciting opportunity for an established housebuilder looking to appoint an experienced Customer Service Manager to lead their regional customer care function.This is an excellent opportunity for someone with a background in housebuilding who is passionate about delivering an outstanding customer experience, resolving issues effectively and maintaining high standards throughout the customer journey.
The Role
As Customer Service Manager, you will take responsibility for the regional customer care operation, leading a team to ensure customers receive a professional, responsive and high-quality service following the purchase of their new home.
- Leading, motivating and developing the regional customer service team and maintenance technicians.
- Managing customer complaints, escalations and aftercare issues through to satisfactory resolution.
- Overseeing defects, remedial works and maintenance activities, ensuring these are completed efficiently and to the required standard.
- Working closely with construction teams, site managers and subcontractors to resolve issues and improve build quality.
- Ensuring compliance with relevant industry standards, customer care regulations and company procedures.
- Monitoring customer satisfaction, service performance and KPIs, identifying opportunities for continuous improvement.
- Supporting pre-completion inspections and the customer handover process.
- Maintaining accurate records and ensuring customer service activities comply with health and safety and data protection requirements.
About You
The successful candidate will ideally have:
- Proven experience in a customer service or customer care management role within a housebuilder or residential construction business.
- Experience managing customer complaints, defects and post-completion issues.
- Strong leadership skills, with the ability to motivate and develop a team.
- Excellent communication, organisational and problem-solving skills.
- A good understanding of the housebuilding industry and customer care standards.
- A proactive, commercially aware approach, with a strong focus on customer satisfaction and continuous improvement.
Applications
Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
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Customer Service Manager employer: TSR Recruitment Ltd
At our company, we pride ourselves on being an excellent employer, offering a supportive work culture that values reliability and teamwork. Located in the vibrant area of Deephams, North London, we provide our employees with opportunities for growth and development while ensuring a safe working environment. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
