At a Glance
- Tasks: Manage professional indemnity claims and deliver exceptional service to insurers and policyholders.
- Company: Leading insurance practice with a collaborative and inclusive culture.
- Benefits: Competitive salary, hybrid working, and ongoing professional development.
- Other info: Genuine career progression opportunities in a supportive environment.
- Why this job: Join a growing team and make a real impact in the insurance industry.
- Qualifications: Experience in handling professional indemnity claims and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
TSR Legal is delighted to be working with a leading insurance and professional indemnity practice that is looking to appoint a skilled Technical Claims Handler to join its growing Bristol-based team. This is an excellent opportunity for a claims professional to manage a varied and technically challenging caseload of professional indemnity claims while working closely with leading insurers, brokers, and legal professionals. The role offers genuine career progression, a collaborative working environment, and the opportunity to play a key part in delivering an exceptional claims service.
The Opportunity
As a Technical Claims Handler, you will manage a portfolio of professional indemnity claims from first notification through to resolution. Working under delegated authority, you will investigate claims, assess liability, policy coverage, and quantum, while ensuring excellent service delivery to insurers, brokers, and policyholders. You will also support the wider team through mentoring, technical guidance, and maintaining the highest standards of claims handling.
Key Responsibilities
- Manage a full caseload of professional indemnity claims under delegated authority.
- Assess liability, indemnity, policy coverage, and quantum with minimal supervision.
- Investigate complex claims and identify appropriate resolution strategies.
- Negotiate settlements within delegated authority limits.
- Prepare technical reports and recommendations for insurers where matters fall outside delegated authority.
- Effectively manage and liaise with panel solicitors on behalf of insurers.
- Build and maintain strong relationships with insurers, brokers, policyholders, and external suppliers.
- Ensure compliance with service level agreements (SLAs), KPIs, and regulatory requirements.
- Maintain accurate reserves and ensure effective cost control throughout the life of each claim.
- Keep electronic case management systems up to date with complete and accurate records.
- Support the development of junior team members through coaching, mentoring, and technical training.
- Stay up to date with legal developments and share technical knowledge across the team.
About You
The successful candidate will have:
- Previous experience handling professional indemnity or technical insurance claims.
- Strong technical knowledge of claims handling, relevant legislation, and regulatory compliance.
- Excellent investigation, analytical, and decision-making skills.
- The ability to prioritise a busy caseload while maintaining exceptional attention to detail.
- Strong communication and relationship-building skills.
- A commercial approach with excellent client service abilities.
- Experience working within delegated authority arrangements is highly desirable.
- Good working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Experience using electronic claims or case management systems.
What’s on Offer
- Competitive salary and benefits package.
- Hybrid working model.
- High-quality technical work with leading insurers.
- Genuine opportunities for career progression.
- A supportive, collaborative, and inclusive working environment.
- Ongoing professional development and technical training.
- The opportunity to join an expanding and highly regarded insurance claims team.
If you’re a Claims Handler looking to take the next step in your career with a market-leading insurance practice, we’d love to hear from you.
Technical Claims Handler employer: TSR Legal
Join a leading insurance and professional indemnity practice in Bristol, where you will thrive in a supportive and collaborative environment that values your expertise as a Technical Claims Handler. With a focus on career progression and ongoing professional development, you'll manage a diverse caseload while building strong relationships with insurers and brokers, all within a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like TSR Legal). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like TSR Legal. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at TSR Legal.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at TSR Legal. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at TSR Legal
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at TSR Legal to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at TSR Legal, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding TSR Legal's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
