At a Glance
- Tasks: Be the first point of contact for new clients and guide them through onboarding.
- Company: Join a forward-thinking law firm with a supportive and collaborative culture.
- Benefits: Competitive salary, excellent benefits, ongoing training, and career progression.
- Other info: Fast-paced environment with opportunities for continuous improvement and growth.
- Why this job: Make a real difference in client experiences while developing your professional skills.
- Qualifications: Experience in client services or customer care, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
TSR Legal is delighted to be working with a well-established and forward-thinking law firm that is seeking a New Enquiries Coordinator to join its Client Services team in Bath. This is an excellent opportunity for a customer service or client onboarding professional who thrives on delivering outstanding client experiences. You’ll play a key role in ensuring every prospective client receives a professional, efficient and welcoming introduction to the firm, helping to maximise client conversion while supporting a seamless onboarding journey.
The Role
As a New Enquiries Coordinator, you will be the first point of contact for new clients, guiding them through the onboarding process from initial enquiry through to file opening. Working closely with legal teams across the firm, you’ll gather key information, manage compliance requirements and ensure each client is matched with the appropriate legal expert. This is a fast-paced, client-focused position where excellent communication, organisation and relationship-building skills are essential.
Key Responsibilities
- Respond promptly and professionally to new client enquiries via telephone, email and online enquiries.
- Understand each client’s legal requirements and ensure they are referred to the appropriate fee earner.
- Guide clients through the Anti-Money Laundering (AML) and identification process using the firm’s onboarding systems.
- Coordinate a smooth and efficient transition from enquiry through to file opening.
- Follow up with prospective clients to maximise conversion rates and build strong relationships.
- Record feedback from unsuccessful enquiries to help improve client conversion.
- Identify opportunities to introduce clients to additional legal services where appropriate.
- Work closely with legal teams to ensure accurate allocation of enquiries and maintain exceptional service standards.
- Promote continuous improvement by identifying opportunities to enhance the client journey and internal processes.
- Maintain accurate records and ensure compliance with regulatory and internal procedures.
About You
The successful candidate will have:
- Previous experience within a client services, customer service or client onboarding environment.
- Experience working in a fast-paced administrative or customer-focused role.
- Excellent communication and relationship-building skills with a genuine passion for delivering outstanding client care.
- A proactive, organised and solutions-focused approach.
- Strong IT skills and confidence using case management or CRM systems.
- The ability to prioritise workload, meet deadlines and manage multiple enquiries simultaneously.
- Excellent attention to detail and a professional, empathetic manner.
Experience within the legal sector, sales, client conversion or professional services would be advantageous but is not essential. Knowledge of AML procedures, Perfect Portal or legal case management systems would also be beneficial.
What’s on Offer?
- Competitive salary.
- Excellent benefits package.
- The opportunity to join a supportive and collaborative team.
- Ongoing training and professional development.
- A varied role with genuine career progression opportunities.
- The chance to play a key role in delivering an exceptional client experience within a highly regarded law firm.
If you’re passionate about client service and enjoy building relationships while making a real difference to the client journey, we’d love to hear from you. For a confidential discussion or to apply, please contact TSR Legal today: 02920 388100 / Rachel@tsrlegal.co.uk
New Enquiries Coordinator (Property Team) employer: TSR Legal
TSR Legal is a forward-thinking law firm located in Bath, offering an exceptional work environment that prioritises client service and employee development. As a New Enquiries Coordinator, you will benefit from a competitive salary, an excellent benefits package, and the opportunity to grow within a supportive team dedicated to delivering outstanding client experiences. With ongoing training and genuine career progression opportunities, this role is perfect for those looking to make a meaningful impact in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land New Enquiries Coordinator (Property Team)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TSR Legal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TSR Legal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Enquiries Coordinator (Property Team)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TSR Legal:Your cover letter is your chance to shine! Tell us why you want to work at TSR Legal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TSR Legal!
How to prepare for a job interview at TSR Legal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
