Operational & Performance Manager Location:
Leeds (Hybrid Working) Salary:
Up to circa £46,000 per annum, depending on experience Working Arrangement:
Hybrid – 2 days in the Leeds office and 3 days working from home TSR Legal is working in partnership with an established legal services team to appoint an Operational & Performance Manager within the Recoveries team in Leeds. This is an excellent opportunity for a legal professional with a strong technical background in uninsured loss recovery and counterclaims, alongside the ability to support operational performance, quality and compliance across a busy recoveries function. Working closely with the Recoveries Group Leader, Divisional Manager and wider management team, you will play a key role in driving operational objectives, monitoring performance against service level agreements (SLAs) and key performance indicators (KPIs), and ensuring consistent, high-quality service delivery. This position would suit someone who combines technical expertise with strong organisational, analytical and people management skills, and who enjoys identifying opportunities for improvement, developing teams and helping a legal operation perform at its best. Key Responsibilities Maintain strong technical knowledge of recoveries and counterclaims rules, procedures and processes. Support the Group Leader in delivering divisional and group objectives. Conduct litigation in accordance with relevant policies, procedures and guidance. Work collaboratively with the Group Leader and other managers to provide effective operational support and management cover across the group. Ensure workloads are allocated effectively, priorities are clear and service delivery remains consistent. Monitor performance against agreed SLAs, quality standards and productivity measures, taking timely action where risks or shortfalls are identified. Oversee effective file reviews and supervision processes to maintain quality, compliance and appropriate risk management. Support the team in managing workloads, meeting KPIs and ensuring files progress proactively towards litigation or settlement. Promote effective file management, including the management of
Operational & Performance Manager in London employer: TSR Legal
TSR Legal is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the Media and Entertainment sector. With a commitment to employee growth, you will have access to professional development opportunities while working alongside high-profile clients in a dynamic environment located in the heart of Birmingham/London. Join us to be part of a rapidly growing firm that values your expertise and passion for shaping the future of media and entertainment law.
