Operations Executive in Cardiff

Operations Executive

Cardiff | Permanent | Full-Time
Salary: Competitive + Bonus

TSR Legal is working with a well-established and growing law firm seeking an organised, proactive and enthusiastic Operations Executive to join its team in Cardiff.

This is an excellent opportunity for someone looking to develop a career within business operations, professional services or the legal sector.

The role offers broad exposure to the day-to-day running of a modern law firm, with responsibilities spanning operations administration, IT coordination and facilities management.

Working closely with the Operations Manager and IT Manager, you will play an important role in ensuring internal processes, systems and working environments operate effectively, providing a responsive and professional service to colleagues across the business.

This is an entry-level opportunity, making it particularly suitable for someone with strong administration and organisational skills who is keen to develop their experience within a professional environment.

The Role

You will provide support across the firm’s Operations function, working alongside colleagues to ensure the smooth running of internal processes, technology and facilities.

Key Responsibilities

Operations Administration

• Supporting the day-to-day administration of operational processes and procedures.
• Maintaining accurate operational records, trackers, documents and internal systems.
• Coordinating routine operational requests and ensuring actions are followed through to completion.
• Supporting the onboarding and offboarding of employees and consultants.
• Assisting with internal policies, procedures and operational documentation.
• Coordinating with colleagues and suppliers to support operational projects and initiatives.
• Supporting procurement and supplier administration.
• Assisting with supplier invoices, purchase orders and operational cost information.
• Preparing management information and operational reports.
• Identifying opportunities to improve and streamline administrative processes.
• Providing general administrative support to the wider Operations function.

IT Support and Administration

Working alongside the IT Manager, responsibilities will include:

• Supporting IT joiner, mover and leaver processes.
• Assisting with the ordering, allocation and recording of IT equipment.
• Maintaining accurate IT asset and equipment records.
• Coordinating straightforward IT requests and liaising with internal and external IT support providers.
• Assisting with user accounts, licences and access requests.
• Supporting IT projects and technology rollouts.
• Maintaining IT guidance and internal user documentation.

Please note this is not a specialist technical IT support position. Technical issues will be escalated appropriately.

Facilities Support

Working alongside the Operations Manager, you will:

• Support the day-to-day administration of office facilities.
• Coordinate requests relating to office equipment, maintenance and workplace requirements.
• Liaise with contractors and suppliers.
• Assist with ordering and monitoring office supplies and equipment.
• Maintain facilities records and supplier information.
• Support office moves, changes and facilities projects.
• Assist with workplace health and safety administration and record keeping.

About You

This is an entry-level position, and previous experience within a law firm is not essential.

The successful candidate will ideally demonstrate:

• Strong organisational and administrative skills.
• Excellent written and verbal communication.
• The ability to manage a varied workload and prioritise multiple tasks.
• Confidence using Microsoft Office and an enthusiasm for learning new systems and technology.
• Excellent attention to detail when handling records, data and documentation.
• Good judgement and the ability to recognise when to resolve an issue independently or seek support.
• A collaborative approach and the confidence to work with colleagues across different departments.
• A proactive attitude, willingness to learn and desire to develop professionally.
• An interest in building a career within business operations.

Previous experience within an administrative, office, customer service or professional services environment would be beneficial but is not essential.

What’s on Offer?

• Competitive salary, reviewed annually.
• Firmwide bonus scheme.
• Hybrid working, combining office and home working.
• Defined career development framework.
• Opportunities to undertake professional qualifications, including ITIL and PRINCE2.
• Bupa healthcare scheme.
• Access to advanced AI and technology tools.
• Ongoing training and professional development.
• Exposure to operations, technology, facilities and project management.
• A collaborative and supportive working environment.
• The opportunity to make a genuine contribution to the development of a growing business.

Why Apply?

This is a fantastic opportunity for someone looking to establish or develop a career in business operations within the professional services sector.

You will gain exposure to a broad range of operational responsibilities, work alongside experienced managers and have the opportunity to take ownership of projects and processes as your experience develops.

The firm values initiative, fresh thinking and continuous improvement, offering an environment where your contribution will be recognised.

#J-18808-Ljbffr