Property Claims Handler - Work From Home Perm in Bath, Somerset

TSR Legal is delighted to be working with a leading insurance and professional indemnity practice that is looking to appoint a skilled Technical Claims Handler to join its growing Bristol-based team.

This is an excellent opportunity for a claims professional to manage a varied and technically challenging caseload of professional indemnity claims while working closely with leading insurers, brokers, and legal professionals. The role offers genuine career progression, a collaborative working environment, and the opportunity to play a key part in delivering an exceptional claims service.

As a Technical Claims Handler, you will manage a portfolio of professional indemnity claims from first notification through to resolution. Working under delegated authority, you will:

• Investigate claims, assess liability, policy coverage, and quantum, while ensuring excellent service delivery to insurers, brokers, and policyholders.
• Support the wider team through mentoring, technical guidance, and maintaining the highest standards of claims handling.
• Manage a full caseload of professional indemnity claims under delegated authority.
• Assess liability, indemnity, policy coverage, and quantum with minimal supervision.
• Investigate complex claims and identify appropriate resolution strategies.
• Ensure compliance with service level agreements (SLAs), KPIs, and regulatory requirements.
• Maintain accurate reserves and ensure effective cost control throughout the life of each claim.
• Support the development of junior team members through coaching, mentoring, and technical training.
• Stay up to date with legal developments and share technical knowledge across the team.

Requirements:

• Previous experience handling professional indemnity or technical insurance claims.
• Strong technical knowledge of claims handling, relevant legislation, and regulatory compliance.
• Strong communication and relationship-building skills.
• A commercial approach with excellent client service abilities.
• Good working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Experience using electronic claims or case management systems.

Benefits:

• Competitive salary and benefits package.
• Hybrid working model.
• High-quality technical work with leading insurers.
• Genuine opportunities for career progression.
• Ongoing professional development and technical training.
• The opportunity to join an expanding and highly regarded insurance claims team.

If you're a Claims Handler looking to take the next step in your career with a market-leading insurance practice, we'd love to hear from you. To apply or for a confidential discussion, please contact Rachel Phillips at TSR Legal today 02920 388100.