Head of Compliance in Cardiff, Wales

Head of Compliance Leading Multi-Site Conveyancing Business Locations: Cardiff Working Pattern: Full-time, Hybrid Overview I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team. Key Responsibilities Leadership & Oversight Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer. Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting. Provide coaching, guidance and pragmatic compliance support across the business. Deliver workshops, feedback sessions and training to embed a strong compliance culture. Risk, Quality & Regulatory Management Maintain and enhance professional and ethical standards across the business. Conduct focused audits and thematic reviews to assess service quality and policy adherence. Update compliance MI, identify trends, and recommend improvements. Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively. Lead the annual review of the Practice-Wide Risk Assessment and update policies where necessary. AML & Data Protection Act as Deputy MLROchair AML committees, guide complex decisions, and step into the MLRO role when required. Approve annual AML training content and ensure all staff receive role-appropriate AML training. Serve as the organisation\’s Data Protection Officer, providing guidance and collaborating with group DPO teams. Stakeholder & External Relationships Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators). Produce compliance guides, practice pointers and legal updates for internal use. Support senior leadership with projects, technology assessments, consultations, and strategic initiatives. Essential Background Qualified lawyer (CLC / SRA / CILEx) Minimum 5 years PQE and 8 years conveyancing experience Strong understanding of regulatory frameworks within conveyancing Experienced in leading or influencing compliance functions Skills & Attributes Excellent communication and interpersonal skills Highly organised, reliable, and proactive Strong analytical and problem-solving ability Able to work collaboratively with operational and training teams Professional, trustworthy and adaptable Benefits & Conditions Hybrid working 25 days annual leave bank holidays Pension scheme Structured CPD and specialist compliance training Supportive, collaborative working environment If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation. (02920 388100)