Receptionist & Operations Assistant in London

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes. We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other. If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.

As a Front of House team member, you’re the face of TSP at one of our buildings in West London, delivering a consistent, high standard front-of-house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism. You'll work closely with the Property Management Team to deliver exceptional service to tenants.

Skills & Experience

• Greet visitors politely, announce their arrival, and provide visitor passes.
• Coordinate with contractors and ensure proper registration.
• Manage phone calls, emails, and maintain appointment calendar.
• Maintain a clean and tidy reception and communal areas.
• Order office supplies and stationery.
• Keep tenants updated on property matters and attend tenant meetings.
• Assist with emergency evacuations and attend community management events.
• Perform other duties assigned by the Building Manager.

What We’re Looking For

• GCSE or equivalent qualification.
• Previous reception / customer service experience.
• Previous experience in developing tenant relationships is a plus.
• Excellent people skills and positive attitude.
• Well-presented and self-motivated.
• Working knowledge of Microsoft Office software.
• Strong communication and organisational skills.

Perks

• Varied and dynamic work environment.
• Supportive management, mentoring and training.
• 25 days annual leave + public holidays.
• £75 birthday bonus.
• Private healthcare.
• Performance-based bonus.
• Contributory pension.

Your Key Responsibilities (Resolve)

• Receive with Empathy: Warmly greet tenants, clients and visitors across multiple sites; provide a calm, friendly, and efficient first impression; be fully present and professional at all times, even under pressure.
• Engage the Root Cause: Handle calls, emails, queries and issues with clarity and care; ask the right questions to understand what’s really needed; communicate with building teams to ensure seamless service continuity.
• Solutions That Stick: Take initiative to resolve front-of-house issues quickly; suggest improvements where appropriate and flag repeat problems; work with the wider TSP team to ensure issues are permanently fixed.
• Own the Outcome: Follow up on tasks to ensure completion; keep stakeholders informed of progress and next steps; take responsibility for delivering service excellence, every time.
• Log & Learn: Keep accurate records of visits, calls and issues handled; provide handovers and notes to ensure continuity at every site; share feedback with teams to drive service improvements.
• Validate with the Stakeholder: Check that tenant and visitor needs have been fully met; proactively ask for feedback and action it where relevant; be a visible and consistent point of reassurance.
• Encourage Feedback & Improvement: Use every interaction as a learning opportunity; contribute ideas to improve the front-of-house experience; champion our values wherever you go.
• Sustainability: Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.

Training Needs & Targets

• Complete all mandatory TSP training.
• Attend regular TSP Town Halls and workshops.
• Demonstrate continuous learning through relevant CPD.

The TSP Way - Values & Behaviours

• Ease: Make processes simple, intuitive and friction-free.
• Generosity: Go beyond expectations to help and delight.
• Hospitality: Make people feel welcome, remembered and respected.
• Presence: Be alert, proactive and engaged at all times.
• Purpose: Understand how your actions support our mission.
• Sweating the Small Stuff: Care about every detail, because it all matters.

Expected Behaviours

• Represent the TSP brand with pride.
• Be professional, well-presented and consistent.
• Communicate with clarity, kindness and accountability.
• Take ownership, solve problems and follow through.
• Share knowledge and support your team.
• Look for opportunities to improve the experience.

Living the TSP Way

• Start every day with intention.
• Recognise and celebrate your teammates.
• Share learnings and feedback openly.
• See every challenge as a chance to build trust.

Thank you for applying. We can't wait to meet you!