At a Glance
- Tasks: Be the friendly face of TSP, welcoming visitors and solving problems with a smile.
- Company: Join TSP, a community-focused company dedicated to exceptional service and hospitality.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a £75 birthday bonus.
- Other info: Receive mentoring and training for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: GCSE or equivalent, excellent people skills, and a positive attitude required.
The predicted salary is between 22000 - 26000 £ per year.
Company Overview
At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes. We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other. If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.
YOUR ROLE
As a Front of House support team member, you will be the face of TSP at our buildings in London, delivering a consistent, high‑standard front‑of‑house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism. You'll work closely with the Property Management Team to deliver exceptional service to tenants.
SKILLS & EXPERIENCE
- Greet visitors politely, announce their arrival, and provide visitor passes.
- Coordinate with contractors and ensure proper registration.
- Manage phone calls, emails, and maintain appointment calendar.
- Maintain a clean and tidy reception and communal areas.
- Order office supplies and stationery.
- Keep tenants updated on property matters and attend tenant meetings.
- Assist with emergency evacuations and attend community management events.
- Perform other duties assigned by the Building Manager.
WHAT WE’RE LOOKING FOR
- GCSE or equivalent qualification.
- Excellent people skills and positive attitude.
- Well‑presented and self‑motivated.
- Working knowledge of Microsoft Office software.
- Strong communication and organisational skills.
PERKS
- Varied and dynamic work environment
- Supportive management, mentoring and training
- 25 days annual leave + public holidays
- £75 birthday bonus
- Private healthcare
- Performance‑based bonus
- Contributory pension
YOUR KEY RESPONSIBILITIES (RESOLVE)
At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.
- RECEIVE WITH EMPATHY: Warmly greet tenants, clients and visitors across multiple sites. Provide a calm, friendly, and efficient first impression. Be fully present and professional at all times, even under pressure.
- ENGAGE THE ROOT CAUSE: Handle calls, emails, queries and issues with clarity and care. Ask the right questions to understand what’s really needed. Communicate with building teams to ensure seamless service continuity.
- SOLUTIONS THAT STICK: Take initiative to resolve front‑of‑house issues quickly. Suggest improvements where appropriate and flag repeat problems. Work with the wider TSP team to ensure issues are permanently fixed.
- OWN THE OUTCOME: Follow up on tasks to ensure completion. Keep stakeholders informed of progress and next steps. Take responsibility for delivering service excellence, every time.
- LOG & LEARN: Keep accurate records of visits, calls and issues handled. Provide handovers and notes to ensure continuity at every site. Share feedback with teams to drive service improvements.
- VALIDATE WITH THE STAKEHOLDER: Check that tenant and visitor needs have been fully met. Proactively ask for feedback and action it where relevant. Be a visible and consistent point of reassurance.
- ENCOURAGE FEEDBACK & IMPROVEMENT: Use every interaction as a learning opportunity. Contribute ideas to improve the front‑of‑house experience. Champion our values wherever you go.
SUSTAINABILITY
Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.
TRAINING NEEDS & TARGETS
- Complete all mandatory TSP training
- Attend regular TSP Town Halls and workshops
- Demonstrate continuous learning through relevant CPD
THE TSP WAY - VALUES & BEHAVIOURS
- EASE: Make processes simple, intuitive and friction‑free
- GENEROSITY: Go beyond expectations to help and delight
- HOSPITALITY: Make people feel welcome, remembered and respected
- PRESENCE: Be alert, proactive and engaged at all times
- PURPOSE: Understand how your actions support our mission
- SWEATING THE SMALL STUFF: Care about every detail, because it all matters
EXPECTED BEHAVIOURS
- Represent the TSP brand with pride
- Be professional, well‑presented and consistent
- Communicate with clarity, kindness and accountability
- Take ownership, solve problems and follow through
- Share knowledge and support your team
- Look for opportunities to improve the experience
LIVING THE TSP WAY
- Start every day with intention
- Recognise and celebrate your teammates
- Share learnings and feedback openly
- See every challenge as a chance to build trust
Junior Front of House Receptionist employer: TSP
At TSP, we pride ourselves on fostering a vibrant work culture that values each team member as a community builder and problem solver. With a strong emphasis on personal and professional growth through structured training and mentoring, our London-based team enjoys a dynamic environment where exceptional service is at the heart of what we do. Enjoy generous benefits including 25 days of annual leave, private healthcare, and a performance-based bonus, all while being part of a supportive team that truly cares about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Front of House Receptionist
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like TSP.
We think you need these skills to ace Junior Front of House Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at TSP and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at TSP!
How to prepare for a job interview at TSP
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at TSP. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at TSP. Your motivation can often outweigh experience, so let that passion shine through!
