Front of House Coordinator

IS A CAREER AT TSP FOR YOU?

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords.

Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.

We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference.

You'll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.

THE ROLE

The Front of House Coordinator is responsible for delivering a professional, welcoming, and efficient reception and front-of-house service within a commercial office building.

The role is the first point of contact for tenants, visitors, contractors, clients, and building stakeholders, ensuring a high standard of customer service and presentation at all times.

The Front of House Coordinator will work closely with the FOH team, Building Management, Facilities, Security, Cleaning, Maintenance, and other service teams to ensure the smooth day-to-day operation of the building and an excellent occupier experience.

KEY RESPONSIBILITIES

• Reception & Customer Service
• Deliver a warm, professional welcome to tenants, visitors, clients, and contractors
• Manage reception and front-of-house throughout operating hours
• Greet visitors, provide directions, and manage registration, access, and visitor passes per building security requirements
• Answer calls and handle general enquiries professionally
• Build positive relationships with tenants and building users
• Handle queries and complaints promptly, escalating where needed
• Building Operations & Facilities Support
• Act as key point of contact between tenants and the Building Management/Facilities team
• Report and follow up on maintenance, cleaning, security, and facilities issues Monitor and check reception, entrances, lounges, and other front-of-house areas, flagging defects promptly
• Coordinate deliveries, couriers, contractors, and building services
• Support tenant communications and operational requirements alongside the Facilities team
• Assist with meeting room, amenity, event, and conference arrangements as required
• Security & Health and Safety
• Follow building security, access control, emergency, and health and safety procedures
• Maintain accurate visitor and contractor records
• Challenge or report unauthorised access per building procedures
• Support emergency procedures, including evacuations and incident response
• Report accidents, hazards, and security concerns promptly to the appropriate representative
• Ensure front-of-house procedures comply with company and building policies
• Tenant & Occupier Experience
• Develop positive working relationships with tenants, occupiers, property managers, and building stakeholders
• Assist with tenant requests and provide appropriate information about building facilities and services
• Support tenant engagement initiatives, building events, seasonal activities, and occupier communications
• Help maintain a consistently high-quality customer experience throughout the building
• Identify opportunities to improve front-of-house services and tenant satisfaction
• Administration
• Maintain accurate records, logs, visitor information, and daily reports.
• Manage incoming and outgoing correspondence, deliveries, and parcels as required
• Assist with building communications, notices, and tenant information
• Maintain reception documentation and operational procedures
• Provide administrative support to the Building Management or Facilities team when required

WHAT WE'RE LOOKING FOR

• Previous experience in front-of-house, reception, hospitality, facilities, property, or customer service
• Excellent customer service and communication skills
• Professional, confident, and approachable manner
• Strong organisational skills and ability to manage multiple priorities in a busy commercial environment
• Proactive, detail-focused approach to problem solving
• Calm and professional under pressure
• Good IT skills, including Microsoft Office
• Professional appearance and presentation
• IOSH Certification (desirable)

PERKS

• Varied and dynamic work environment
• Supportive management, mentoring and training
• 25 days annual leave + public holidays
• £75 birthday bonus
• Private healthcare
• Performance-based bonus
• Contributory pension
• THE TSP WAY

Own tomorrow.

That means building a business that remains relevant in its time and place.

We combine deep in-house expertise with a progressive investment ethos to provide wealth and security for our investors and people.

Our ultimate goal is to keep buildings fuller for longer. We do that by building character through our values:

• Ease
• Purpose
• Sweat the Small Stuff
• Generosity
• Hospitality
• Presence

We recognise that equality and diversity in the workplace goes beyond legal compliance and that a diverse team is critical to our success as an organisation.

We look for a number of characteristics, competencies and core leadership behaviours in our people.

These assessments are carefully built into our recruitment process to ensure that we attract and hire colleagues that share our values and ethos as a business.

In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them.

Our commitments to you

In line with The TSP Way and our commitments to building and sustaining a diverse workforce, we encourage applications from all sections of the community:

• We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment.

This commitment is reflected in our employment policies and practices, recognising the provision of equal opportunities as a matter of good management practice.

• Our aim is to promote equality of opportunity so that no employee or job applicant will be subject to unlawful or unfair discrimination on the grounds of gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, membership or non-membership of a trade union or political beliefs.
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